@romelimagalona
Customer service representative at Ubiquity supporting TASC healthcare insurance and Netspend financial accounts.
PhilippinesAt Ubiquity Bacolod, I supported customers for TASC healthcare insurance and Netspend financial accounts. I handled inquiries and concerns, documented interactions, and escalated complex issues when needed.
At TeleTech Bacolod, I supported agents as a Subject Matter Expert and later supervised customer service representatives. I conducted training and coaching sessions, assisted with complex concerns, and coordinated with other departments.
Work history, roles, and key accomplishments
Ubiquity Bacolod
Jan 2024 - Dec 2026 (2 years 11 months)
Provided customer service for TASC healthcare insurance and Netspend financial accounts.
Transcom Bacolod
Jan 2022 - Dec 2024 (2 years 11 months)
Handled customer service and retention for Xfinity Comcast, focusing on retaining customers and resolving issues.
Iqor Bacolod
Jan 2016 - Dec 2021 (5 years 11 months)
Provided customer service for 1800 Flowers.com, Sprint, and Metro by T-Mobile accounts.
Convergys Bacolod
Jan 2016 - Dec 2016 (11 months)
Provided customer service support for Time Warner Cable, handling inquiries and resolving issues.
TeleTech Bacolod
Aug 2012 - Jan 2016 (3 years 5 months)
Supervised and supported a team of customer service representatives. Provided coaching, mentoring, and performance feedback to help team members achieve their goals.
TeleTech Bacolod
Feb 2012 - Aug 2012 (6 months)
Supported agents with product, process, and account-related concerns. Conducted training sessions and coached agents to improve call quality and performance.
TeleTech Bacolod
Jan 2009 - Feb 2012 (3 years 1 month)
Provided professional and empathetic assistance to customers through phone, email, and other channels. Handled high-volume inquiries while maintaining accuracy and efficiency.
Department of Trade and Industry - Negros Occidental
Performed clerical duties as a job order clerk in the Department of Trade and Industry office.
Zamboanga del Norte Engineering Office
Served as a liaison officer in the Electrification department, coordinating between departments.
Degrees, certifications, and relevant coursework
Bachelor of Science in Commerce, Business Management
1992 - 1996
Bachelor of Science in Commerce with a major in Business Management, graduated in May 1996.
Software and tools used professionally
PhilippinesYou can contact Romeli and 90k+ other talented remote workers on Himalayas.
Message RomeliSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Fidel Mrdr
Claims Specialist, Collective Solution (UP TechnoHub)
Joycel Palima
Customer Service Representative, IQOR Phil. (RMS Collect Phils. Inc)
Kent GJ User
DirecTV Stream (Billing & Technical Support), Sutherland Global Services
Jamaica Ambe
Customer Service Specialist, Ventra Health Global Services
Jem Doronio
Customer Care / Technical Support, Cognizant Philippines
Rosario Mark Sagun
Non voice Technical Support, Exacot
Jeferson Carl Indat
Executive Secretary, Municipality of Medina
Charlene Basilio
Team Lead, InTouchCX
Ma Joana Ivy Tan
Senior Customer Service, Wells Fargo
Ruby Ann Regachuelo
Growth Consultant, Task Us Uber US & C