GE

Open to opportunities

Genesis Eusuya

@genesiseusuya

Property Maintenance Administrator and customer service specialist delivering fast resolutions, tenant care, and reliable coordination.

What I'm looking for

I’m looking for a role where I can coordinate property repairs, support tenants and owners with clear communication, and provide technical customer service—thriving in fast-paced issue resolution with reliable tools and teamwork.

I’m a Property Maintenance Administrator and Customer Service Specialist with over 10 years of experience coordinating repairs, supporting tenants and property owners, and handling technical support tasks. I’m known for strong communication, adaptability, and resolving issues efficiently under pressure.

From September 2016 to September 2025, I served as a Home Services Administrator (Remote) where I coordinated maintenance requests, scheduled repairs with trades and specialists, and provided basic troubleshooting for appliances like washer, dryer, and stove. I also managed warranty service appointments and suite access, communicated updates to tenants and property owners, and supported tenant onboarding with emails and maintenance tips.

Before that, I built foundation and broadened my support skills through customer service and technical assistance roles, including VXI Global Phils. and MOTIF LTD. I also gained operational leadership experience as an Administrator / Building Manager overseeing building maintenance, security, emergency planning, and facility updates, plus coordinating service outages and supporting janitorial and safety procedures.

Experience

Work history, roles, and key accomplishments

DI

Home Services Administrator

Del Condominium Rentals Inc.

Sep 2016 - Sep 2025 (9 years)

Coordinated maintenance requests, scheduled repairs with trades, and provided appliance troubleshooting support. Managed warranty service appointments, handled tenant and property owner communications, and supported tenant onboarding with maintenance guidance.

Property Maintenance Coordination Tenant Relations Maintenance Scheduling Suite Access Coordination

VP

Customer Associate

VXI Global Phils.

Feb 2016 - Aug 2016 (6 months)

Assisted clients with wireless setup, modem issues, and mobile app configuration. Handled billing inquiries and completed basic software installations to resolve customer needs.

Customer Service Wireless Setup Support Billing Technical Support Installation Troubleshooting

AC

Building Administrator

Arnos Real Properties Corp.

Feb 2013 - Feb 2016 (3 years)

Oversaw building maintenance and coordinated security and emergency planning. Managed service outage communications, facility updates, and supported janitorial and safety procedures.

Building Maintenance Oversight Security Coordination Emergency management Service Outage Coordination Safety Procedures Vendor coordination Property Operations

ML

Customer Service Agent

MOTIF LTD.

Jan 2010 - Feb 2013 (3 years 1 month)

Provided customer service support and account verification for memberships. Assisted with website accessibility maintenance and client account audits to support service quality.

Customer Service Verification Accessibility Member Support Communication

Education

Degrees, certifications, and relevant coursework

EV

E-PLDT Ventus

Call Center Fundamentals

2008 - 2008

Activities and societies: June–July 2008 (6-week program)

Completed the Call Center Fundamentals training program in Makati over a 6-week period in 2008.

AC

AMA Computer Learning Center

1994 - 1996

Completed tertiary education at AMA Computer Learning Center in Mandaluyong City from 1994 to 1996.

Tech stack

Software and tools used professionally

Gmail

Zendesk

PayPal

3CX

Avalanche

Remote

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