Open to opportunities

Hannalien Ruiz

@hannalienruiz

Message

Customer service and operations professional delivering accurate administration and exceptional client support.

Philippines

Message

What I'm looking for

I seek a role where I provide administrative and client-facing support in a collaborative environment, focusing on accuracy, process improvement, and strong customer service.

I am a motivated customer service and operations professional with extensive experience supporting fast-paced teams and international clients, especially Australia and US-based accounts. I consistently maintain accurate records, process orders and leases, and manage tenant and client communications.

My background includes roles as a leasing coordinator, operations assistant, and multiple customer service positions where I handled onboarding, dispute resolution, auditing, and marketing tasks. I have a track record of improving operational accuracy, ensuring compliance, and supporting business development through lead generation and research.

I bring strong attention to detail, a results-driven mindset, and a commitment to exceptional client satisfaction. I thrive in roles that require organization, clear communication, and dependable administrative support.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

Allied Buying Group

Jul 2024 - Present (1 year 6 months)

Manage CRM data entry, process purchase orders, coordinate with suppliers, and oversee order fulfillment while responding to client inquiries and supporting lead generation.

Data Entry Customer Support Lead Generation order fulfillment Email Communication Research

Current

Leasing Coordinator

Current

EJF Real Estate

Oct 2023 - Present (2 years 3 months)

Served as primary contact for prospective tenants, prepared and managed lease agreements, processed applications and background checks, and maintained tenant records to ensure compliance.

Lease Administration Tenant Relations Record keeping Compliance Scheduling Customer Service Documentation

Customer Service Representative

Beepo Inc

Mar 2022 - Oct 2023 (1 year 7 months)

Assisted customers booking home services, audited technician work for regulatory compliance, and managed marketing content including blog and Google My Business updates.

Customer Service Auditing Compliance Content Management Proofreading Communication

Customer Service Representative

Sitel

Oct 2021 - Mar 2022 (5 months)

Handled inbound calls for Amazon US customers, resolving account and order issues while delivering high-quality customer service on each call.

Inbound Account Services Phone Communication Troubleshooting Customer Satisfaction CRM

Customer Service Representative

iQor Philippines

Apr 2021 - Oct 2021 (6 months)

Answered inbound calls for T-Mobile US, assisted with account and service inquiries, and conducted sales conversations to tailor mobile plans to customer needs.

Inbound T Mobile Account Management Customer Retention Communication Problem Solving

Customer Service Representative

ePerformax

Oct 2018 - Mar 2021 (2 years 5 months)

Provided inbound support for PayPal US customers via calls and chat, handled disputes, and reviewed accounts flagged for fraud to validate customer identities.

PayPal Dispute Resolution Fraud Identity Verification Back Office Documentation

Customer Service Representative

TeleTech (Telstra)

Nov 2016 - Aug 2018 (1 year 9 months)

Handled inbound and outbound calls for Telstra Australia, assisted customers with service moves, provided service information, and conducted sales conversations as appropriate.

Telstra Support Inbound & Outbound Customer Service Customer Service Troubleshooting Communication Documentation

Production Assistant

KD Events Productions and Advertising

May 2015 - May 2016 (1 year)

Managed pre- and post-event tasks, created production budgets, hired staff and talent, and coordinated logistics to deliver events within client budgets.