Esmeralda Jimenez

I’m a Project Coordinator with hands-on experience managing CRM data, reporting, and operational workflow across cross-functional teams. I’m detail-oriented, proactive about data accuracy, and comfortable juggling multiple priorities in fast-paced environments.

In my current role (Franchise Implementation), I manage 18–25 franchise locations at a time by coordinating stakeholders and maintaining Salesforce CRM and cloud-based records for accuracy and compliance. I build Google Sheets trackers for project progress and deadlines, create forms using Jotform/Google Forms to streamline implementation, and help manage shared inboxes by triaging and responding to franchisee inquiries.

Previously at Vivant, I supported end-to-end client onboarding and telecom installations, including serviceability audits and presales research. I maintained accurate records in Utiliko CRM, coordinated installations and equipment ordering, handled billing setup and disconnections, and built tracking systems in Excel/Google Sheets for audits, onboarding, and reporting.

Earlier at T-Mobile, I progressed from Customer Support Specialist to Sales Specialist and then Sales Trainer. I maintained accurate CRM pipelines, designed training materials and job aids, coached new hires, and collaborated with leadership on KPI tracking and performance improvements.