Frida Badiki

Handled 40–60 daily client inquiries via calls, email, and chat, ensuring timely responses and support within expected SLAs. Coordinated with clinical and administrative teams, maintained accurate records and compliance documentation, and supported service recovery and escalation communication.

Sourced B2B candidates for hiring companies and managed outbound email outreach related to recruitment services. Logged interactions in CRM/ticketing tools, maintained accurate spreadsheet databases, and coordinated internally to support issue resolution and hiring needs.

Provided front-desk support including phone calls and email follow-ups to students and staff. Assisted with information and documentation requests, and managed procurement records, reports, and administrative requirements.

Coordinated maintenance work for subscriber TV cable lines and supervised field installations for new subscribers. Handled customer registration and field payment collections, managed suspension/cancellation and reconnection of service, and recorded customer complaints with end-of-day field reporting.

Completed a Professional Masters Diploma at the National Institute of Youth & Sports from 2020 to 2022.

Completed Oracle Database Administration training at ADCOME IT Academy (2014–2015).

Took a Project Management course via Alison Online Learning in 2025.

Earned a BSc in Geography from the University of Buea (2010–2013).