Open to opportunities

sanusi Sodiq

@sanusisodiq

Message

Award-winning Supervisor in Emergency Communication with leadership excellence.

Nigeria

Message

What I'm looking for

I am looking for a role that values leadership and offers opportunities for growth in emergency communication and customer service.

I am an award-winning Supervisor in Emergency Communication, recognized for my excellence in leadership and dedication to service quality. With extensive experience in emergency communication center operations and customer service, I have played a pivotal role in optimizing procedures, managing high-stress situations, and achieving exceptional client satisfaction.

Throughout my career, I have led teams at Solsan Technologies Ventures Limited, where I was honored with the Best Supervisor Award for four consecutive years from 2020 to 2023. My commitment to enhancing team productivity and service standards has resulted in significant improvements in client satisfaction and operational efficiency. I am also certified in Project and Office Management, which complements my comprehensive skill set in team management and high-quality communication support.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Solsan Technologies Ventures Limited

Jan 2020 - Present (5 years 7 months)

Led a team of emergency communication agents, ensuring adherence to standard operating procedures and improving response efficiency. Spearheaded client service improvement initiatives, leading to a significant reduction in complaint resolution times and a marked increase in client satisfaction.

Team Leadership Client Services Data Management Training Development Customer Satisfaction

Current

Data Transcriptionist

Current

Crowdgen

Transcribed audio and video content with high accuracy. Translated various forms of data.

Data Annotation Data Collection Remote Work Quality Assurance Project Management Attention To Detail Time Management

Current

Freelance Data Specialist

Current

Crowdgen

Engaged in various freelance data-related tasks including data annotation, collection, transcription, and translation. Contributed to diverse projects requiring meticulous attention to detail and adherence to specific guidelines.

Data Annotation Data Collection Transcription Quality Assurance Remote Work

Current

Data Translator

Current

Crowdgen

Translated various forms of data. Ensured accuracy and linguistic quality in all translations.

Data Annotation Data Collection Remote Work Quality Assurance Project Management Attention To Detail Time Management

Current

Data Collector

Current

Crowdgen

Conducted data collection for various projects. Transcribed audio and video content accurately.

Data Annotation Data Collection Remote Work Quality Assurance Project Management Attention To Detail Time Management

Current

Data Annotation Specialist

Current

Crowdgen

Performed data annotation tasks for various projects. Engaged in data collection activities across different platforms.

Data Annotation Data Collection Remote Work Quality Assurance Project Management Attention To Detail Time Management

Team Lead

Solsan Technologies Ventures Limited

Mar 2016 - Present (9 years 5 months)

Managed and updated the customer information database, ensuring data accuracy and quick access to essential information. Actively monitored call metrics and provided training to agents, which resulted in consistent improvements in quality standards and operational productivity.

Team Leadership Data Management Training Development Quality Customer Satisfaction

Call Center Agent (Team Lead)

Bluechip/Solsan Technologies Limited

Nov 2013 - Present (11 years 9 months)

Provided essential information to clients and effectively handled inquiries, complaints, and escalations. Maintained high standards by documenting call information, following protocols, and escalating critical issues.

Call Center Operations Customer Service inquiry handling Documentation

Call Center Agent

Bluechip/Solsan Technologies Limited

Nov 2013 - Present (11 years 9 months)

Customer Service Call Center Operations inquiry handling Documentation Team Leadership Client Communication

Administrative Support

Commission of Inquiry into Financial Transactions

Sep 2012 - Present (12 years 11 months)

Compiled, processed, and safeguarded official documents and reports. Assisted in public liaison and information gathering.

Document Management Data Processing Administrative Support Documentation Record keeping Communication

Industrial Trainee

Nigeria Telecommunication Plc [NITEL]

May 2006 - Present (19 years 3 months)

Gained hands-on experience in routine operations and maintenance. Promptly diagnosed and resolved technical issues.

Technical Support Operations Maintenance Troubleshooting Problem Solving Hardware Software Telecommunications

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology

Bachelor of Technology, Pure and Applied Physics

2002 - 2008

Studied Pure and Applied Physics, gaining a strong foundation in scientific principles and their applications. Completed a comprehensive curriculum that included theoretical knowledge and practical laboratory experience.