Uwem Eyo
@uwemeyo
Resourceful Mass Communication graduate with strong customer support skills.
What I'm looking for
I am a result-driven and self-motivated graduate of Mass Communication, passionate about leveraging media and technology to make a positive impact. My experience spans various roles, including customer support, human resources, and quality assessment, where I have honed my skills in communication, problem-solving, and project management.
Throughout my career, I have demonstrated a strong ability to manage customer relationships and ensure satisfaction. In my current role as a Customer Support Executive at VPay Africa, I effectively handle customer complaints and provide administrative support. My previous experience as a Human Resource Admin at Memories FM allowed me to develop my skills in recruitment, onboarding, and employee management, contributing to a positive workplace culture.
With a solid foundation in data collection and quality assurance from my work with the World Bank projects, I am committed to maintaining high standards and delivering exceptional results. I am eager to bring my diverse skill set and enthusiasm for continuous improvement to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
VPay Africa
Nov 2024 - Present (8 months)
Responsible for managing customer complaints and queries, providing feedback, and maintaining customer records. Created tickets for complaints and provided administrative support, including weekly reporting.
Human Resource Admin
Memories FM
Mar 2023 - Oct 2023 (7 months)
Managed recruitment, onboarding, and employee records while administering payroll and benefits. Assisted in fostering a positive work environment and coordinated performance appraisals and training programs.
Quality Assessment, Check and Control Officer
World Bank Building Enumeration and AkwaGIS Project
Feb 2022 - Feb 2023 (1 year)
Conducted quality assessments to ensure data accuracy and compliance with project standards. Implemented quality control procedures and generated reports on quality metrics.
Jurisdiction Field Enumerator
World Bank Assisted Property Enumeration Exercise
May 2020 - Jan 2022 (1 year 8 months)
Conducted field surveys and data collection for property enumeration, engaging with property owners to gather and verify information in accordance with project guidelines.
On-Air Personality Co-host
Vision Africa 104.1 FM Radio
May 2019 - Aug 2019 (3 months)
Discussed societal issues on air, improving articulation skills and broadening knowledge on various topics.
Secretary
Ministry of Youth and Sport Development
May 2019 - Aug 2019 (3 months)
Managed correspondence, scheduling, and administrative tasks. Coordinated meetings and events, assisted in program development, and maintained accurate records.
Sales and Data Entry
Xen People (LANNA WIFI)
Oct 2016 - Oct 2016 (0 months)
Monitored and sold WIFI cards to users while facilitating user login and maintaining records.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University, Uyo Study Centre
Ordinary National Diploma, Information Technology
2010 -
Pursuing an Ordinary National Diploma in Data Processing and Information Technology, focusing on data management and IT skills.
Heritage Polytechnic
Higher National Diploma, Mass Communication
2015 - 2018
Grade: Upper Credit
Completed a Higher National Diploma in Mass Communication with Upper Credit, focusing on media studies, communication theories, and practical skills in broadcasting and journalism.
Heritage Polytechnic
Ordinary National Diploma, Mass Communication
2010 - 2015
Grade: Lower Credit
Completed an Ordinary National Diploma in Mass Communication with Lower Credit, gaining foundational knowledge in media practices and communication strategies.
A.M.E. Zion Sec. Sch.
Secondary School Certificate, General Education
2011 - 2012
Completed Secondary School Certificate Examination, acquiring essential academic skills and knowledge.
Qua Iboe Church Nursery/Primary School
First Leaving School Certificate, General Education
1999 - 2003
Completed First Leaving School Certificate, establishing foundational education and early learning skills.
Availability
Location
Authorized to work in
Job categories
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