SOLOMON ADEBOYESA
Open to opportunities

SOLOMON ADEBOYE

@solomonadeboye

Dynamic Customer Service Leader with expertise in data analysis.

Nigeria
Message

What I'm looking for

I seek a role that fosters growth, collaboration, and innovative problem-solving.

I am a dynamic and resourceful Customer Service Leader with over six years of experience in customer relationship management and data analysis. My career has been marked by a commitment to optimizing service delivery and leveraging data-driven strategies to enhance operational efficiency. I have a proven ability to lead teams, improve performance metrics, and develop innovative solutions that significantly boost customer satisfaction and engagement.

In my current role as Team Coordinator at Glo Nigeria, I compile and present performance reports that guide decision-making and have designed KPI tracking templates that have markedly improved team performance. My previous experiences as an Inbound Customer Care Representative and Data Scientist have equipped me with the skills to streamline communication workflows and enhance data management processes, ensuring that customer inquiries are resolved promptly and effectively.

With a strong educational background, including an MSc in Financial Engineering in progress, I am continuously seeking to expand my knowledge and skills. I am passionate about leading teams to success and am dedicated to fostering an environment of collaboration and excellence.

Experience

Work history, roles, and key accomplishments

AN

Data Entry Analyst

Alerzo Nigeria

Nov 2020 - Nov 2021 (11 months)

I entered and analyzed sales and inventory data, generating actionable insights. I created performance reports and partnered with the sales team to enhance data management workflows.

AN

Outbound Customer Care Representative

Airtel Nigeria

Sep 2015 - Sep 2016 (1 year)

I conducted outbound calls to promote products, collected customer feedback, and mentored new hires, contributing to increased customer engagement and team productivity.

FM

Maintenance Personnel

Feed Mill

Jun 2013 - Dec 2013 (6 months)

During my industrial training, I maintained feed mills and agricultural machinery, performed metal welding, and operated agricultural machines to improve operational efficiency.

Education

Degrees, certifications, and relevant coursework

SOLOMON hasn't added their education

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Tech stack

Software and tools used professionally

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SOLOMON ADEBOYE - Team Coordinator - Glo Nigeria | Himalayas