SOLOMON ADEBOYE
@solomonadeboye
Dynamic Customer Service Leader with expertise in data analysis.
What I'm looking for
I am a dynamic and resourceful Customer Service Leader with over six years of experience in customer relationship management and data analysis. My career has been marked by a commitment to optimizing service delivery and leveraging data-driven strategies to enhance operational efficiency. I have a proven ability to lead teams, improve performance metrics, and develop innovative solutions that significantly boost customer satisfaction and engagement.
In my current role as Team Coordinator at Glo Nigeria, I compile and present performance reports that guide decision-making and have designed KPI tracking templates that have markedly improved team performance. My previous experiences as an Inbound Customer Care Representative and Data Scientist have equipped me with the skills to streamline communication workflows and enhance data management processes, ensuring that customer inquiries are resolved promptly and effectively.
With a strong educational background, including an MSc in Financial Engineering in progress, I am continuously seeking to expand my knowledge and skills. I am passionate about leading teams to success and am dedicated to fostering an environment of collaboration and excellence.
Experience
Work history, roles, and key accomplishments
Team Coordinator
Glo Nigeria
May 2023 - Present (2 years 1 month)
As a Team Coordinator for the Postpaid Team, I compiled performance reports and designed KPI tracking templates to enhance team performance. I conducted briefings and delegated tasks to ensure high service quality and smooth operations.
Inbound Customer Care Representative
Glo Nigeria
May 2022 - May 2023 (1 year)
In this role, I provided prompt resolutions to customer inquiries via phone and email, improving satisfaction scores. I streamlined communication workflows and diagnosed technical issues for timely resolutions.
Data Scientist
Learn OneCampusAcademy
Nov 2021 - Apr 2022 (5 months)
I developed and optimized data models, cleaned and analyzed data for advanced modeling, and collaborated with teams to refine data pipelines, enhancing workflow efficiency.
Data Entry Analyst
Alerzo Nigeria
Nov 2020 - Nov 2021 (11 months)
I entered and analyzed sales and inventory data, generating actionable insights. I created performance reports and partnered with the sales team to enhance data management workflows.
Team Lead, Escalation Help Desk
Airtel Nigeria
Nov 2019 - Oct 2020 (11 months)
As Team Lead, I generated performance reports and designed KPI tracking systems to enhance call center operations. I led daily briefings to ensure clarity on objectives.
Supervisor, Escalation Help Desk
Airtel Nigeria
Sep 2018 - Nov 2019 (1 year 2 months)
I resolved escalated complaints and collaborated with teams to streamline processes, achieving high resolution rates and reducing response times.
Inbound Customer Care Representative
Airtel Nigeria
Sep 2016 - Sep 2018 (1 year 11 months)
In this position, I responded to customer inquiries, providing timely solutions and enhancing communication channels to accelerate service request handling.
Outbound Customer Care Representative
Airtel Nigeria
Sep 2015 - Sep 2016 (1 year)
I conducted outbound calls to promote products, collected customer feedback, and mentored new hires, contributing to increased customer engagement and team productivity.
Maintenance Personnel
Feed Mill
Jun 2013 - Dec 2013 (6 months)
During my industrial training, I maintained feed mills and agricultural machinery, performed metal welding, and operated agricultural machines to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
SOLOMON hasn't added their education
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