SOLOMON ADEBOYE

As a Team Coordinator for the Postpaid Team, I compiled performance reports and designed KPI tracking templates to enhance team performance. I conducted briefings and delegated tasks to ensure high service quality and smooth operations.

In this role, I provided prompt resolutions to customer inquiries via phone and email, improving satisfaction scores. I streamlined communication workflows and diagnosed technical issues for timely resolutions.

I developed and optimized data models, cleaned and analyzed data for advanced modeling, and collaborated with teams to refine data pipelines, enhancing workflow efficiency.

I entered and analyzed sales and inventory data, generating actionable insights. I created performance reports and partnered with the sales team to enhance data management workflows.

As Team Lead, I generated performance reports and designed KPI tracking systems to enhance call center operations. I led daily briefings to ensure clarity on objectives.

I resolved escalated complaints and collaborated with teams to streamline processes, achieving high resolution rates and reducing response times.

In this position, I responded to customer inquiries, providing timely solutions and enhancing communication channels to accelerate service request handling.

I conducted outbound calls to promote products, collected customer feedback, and mentored new hires, contributing to increased customer engagement and team productivity.

During my industrial training, I maintained feed mills and agricultural machinery, performed metal welding, and operated agricultural machines to improve operational efficiency.