Solomon Adeboye

As a Team Coordinator, I compiled and presented performance reports, designed KPI tracking templates, and conducted briefings to ensure high service quality and smooth operations.

In this role, I resolved customer inquiries via phone and email, streamlined communication workflows, and diagnosed technical issues for timely resolutions.

I developed and optimized data models, cleaned and transformed data, and collaborated with teams to enhance data pipeline efficiency.

As a Data Entry Analyst, I entered and analyzed sales data, conducted performance analyses, and partnered with the sales team to enhance data management.

I led the escalation help desk team, generated performance reports, designed KPI tracking systems, and ensured smooth operations through daily briefings.

In this supervisory role, I resolved escalated complaints, collaborated with teams to streamline processes, and followed up on critical cases for customer satisfaction.

I responded to customer inquiries, enhanced communication channels, and identified technical issues for resolution, improving satisfaction scores.

In this role, I conducted outbound calls to promote products, collected customer feedback, and mentored new hires to improve team productivity.

During my industrial training, I maintained machinery, performed metal welding, and operated agricultural machines to enhance productivity.

Currently pursuing a Master of Science in Financial Engineering, focusing on quantitative finance, risk management, and financial modeling.

Pursuing a Master of Science in Agricultural and Environmental Engineering with a specialization in Farm Structures and Environment.

Grade: Second Class Honors, Upper Division

Completed a Bachelor of Engineering with honors, focusing on engineering principles and practices.

Completed the National Youth Service Corps program, contributing to community development and gaining practical experience.