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@solomonadeboye1
Dynamic Customer Service Leader with expertise in data analysis.
I am a dynamic and resourceful Customer Service Leader with over six years of experience in customer relationship management, data analysis, escalation handling, and team leadership. My journey has been marked by a commitment to optimizing service delivery and leveraging data-driven strategies to enhance operational efficiency. I have a proven ability to lead teams, improve performance metrics, and develop innovative solutions that significantly enhance customer satisfaction and engagement.
In my current role as Team Coordinator at Glo Nigeria, I have successfully compiled and presented performance reports that guide decision-making, designed KPI tracking templates that improve team performance, and conducted regular briefings to ensure smooth operations. My previous experiences as an Inbound Customer Care Representative and Data Scientist have further honed my skills in delivering prompt resolutions, optimizing data workflows, and collaborating with cross-functional teams to drive efficiency.
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Work history, roles, and key accomplishments
Glo Nigeria
May 2023 - Present (2 years 6 months)
As a Team Coordinator, I compiled and presented performance reports, designed KPI tracking templates, and conducted briefings to ensure high service quality and smooth operations.
Glo Nigeria
May 2022 - May 2023 (1 year)
In this role, I resolved customer inquiries via phone and email, streamlined communication workflows, and diagnosed technical issues for timely resolutions.
Learn OneCampusAcademy
Nov 2021 - Apr 2022 (5 months)
I developed and optimized data models, cleaned and transformed data, and collaborated with teams to enhance data pipeline efficiency.
Alerzo Nigeria
Nov 2020 - Nov 2021 (11 months)
As a Data Entry Analyst, I entered and analyzed sales data, conducted performance analyses, and partnered with the sales team to enhance data management.
Airtel Nigeria
Nov 2019 - Oct 2020 (11 months)
I led the escalation help desk team, generated performance reports, designed KPI tracking systems, and ensured smooth operations through daily briefings.
Airtel Nigeria
Sep 2018 - Nov 2019 (1 year 2 months)
In this supervisory role, I resolved escalated complaints, collaborated with teams to streamline processes, and followed up on critical cases for customer satisfaction.
Airtel Nigeria
Sep 2016 - Sep 2018 (1 year 11 months)
I responded to customer inquiries, enhanced communication channels, and identified technical issues for resolution, improving satisfaction scores.
Airtel Nigeria
Sep 2015 - Sep 2016 (1 year)
In this role, I conducted outbound calls to promote products, collected customer feedback, and mentored new hires to improve team productivity.
Feed Mill
Jun 2013 - Nov 2013 (5 months)
During my industrial training, I maintained machinery, performed metal welding, and operated agricultural machines to enhance productivity.
Degrees, certifications, and relevant coursework
Master of Science, Financial Engineering
2023 - 2025
Currently pursuing a Master of Science in Financial Engineering, focusing on quantitative finance, risk management, and financial modeling.
Master of Science, Agricultural and Environmental Engineering
2021 - 2024
Pursuing a Master of Science in Agricultural and Environmental Engineering with a specialization in Farm Structures and Environment.
Bachelor of Engineering (Hons), Engineering
Grade: Second Class Honors, Upper Division
Completed a Bachelor of Engineering with honors, focusing on engineering principles and practices.
National Youth Service Certificate, National Service
2016 - 2016
Completed the National Youth Service Corps program, contributing to community development and gaining practical experience.
Software and tools used professionally
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