Open to opportunities

Maureen Obiekwe

@maureenobiekwe

Message

Customer support supervisor focused on high-empathy case resolution and data-driven service improvements.

Nigeria

Message

What I'm looking for

I’m looking for a customer support leadership role where I can own case resolution end-to-end, use Excel-driven reporting to reduce errors, and motivate teams to deliver fast, empathetic outcomes for clients.

I’m a Customer Support Supervisor with experience delivering “seamless customer service” through inbound and outbound client support, accurate case notes, and fast coordination with internal teams. At Citizen Disability (Electronic Medical Records Department), I track progress of claimants applications, follow up to ensure requirements are met, and build patient portals and medical profiles for various facilities on API—surpassing medical records sync by 96% while maintaining a 95%+ satisfaction rate.

I also bring strong leadership and execution: I’ve recruited and trained canvassers and agents, set realistic timelines and milestones, and managed field reporting and performance to exceed monthly set targets by 80% during the Covid-19 period. From sales supervision on MTN MoMo and MTN VTU projects to earlier coordination work and documentation responsibilities, I combine empathy, attention to detail, and clear written communication to resolve issues at the source.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative (EMR)

Current

Citizen Disability

May 2021 - Present (5 years 3 months)

Handle inbound and outbound calls to support clients and providers with medical records, claims, and service requests. Maintain accurate case notes and follow up on claimant application requirements, including pulling electronic medical records via patient portals and creating medical profiles on an API.

Customer Support Inbound Outbound Calls Medical Case Notes Medical Records Patient Portal Medical Profile Creation Empathy Attention To Detail Written Communication Data Analysis Microsoft Word Email SOP Updates Root Cause Analysis Follow up

Associate Financial Advisor

Old Mutual Insurance Company

Oct 2020 - Mar 2021 (5 months)

Source clients and leads in the field and market company products through sales pitches. Brief clients on products and recommend options suited to client needs while supporting marketing campaign execution.

Lead Generation Field Sales Sales Pitching Client Advisory Product Marketing Marketing Campaign Execution

Supervisor - MTN MoMo Project

Outerspace Marketing Communications

Dec 2019 - Mar 2020 (3 months)

Recruit and train canvassers, then lead field canvassing activities to drive MTN MoMo sales. Oversee performance through field reporting (photos/videos), daily achievement reporting, team meetings, and compilation of weekly/monthly Excel reports.

Recruitment Training Field Sales Team Leadership Field Reporting Meeting facilitation Excel reporting Performance Monitoring

Supervisor - MTN VTU Project

Optimus Telecoms

Mar 2019 - May 2019 (2 months)

Recruit and train agents for the MTN VTU project and ensure agents meet daily sales targets. Qualify potential VTU retailers, provide troubleshooting support in the field, and review and report daily sales performance.

Field Sales Troubleshooting Sales Reporting Performance Collation

Secretary

City Int Dimension Construction Ltd

Apr 2018 - Jan 2019 (9 months)

Provide administrative support by processing and collating client information and preparing daily briefs. Manage site documentation including contracts and engineering drawings, maintain procurement and compliance logs (permits, safety inspections, regulatory records), and support billing and expense tracking.

Administrative Support Briefings Meeting Minutes Procurement and Transaction Tracking Engineering Drawings Compliance Logs Inventory Management Report Writing