Abigail Ehinomen Aigiomawu

I’m a dedicated customer service professional with 7 years’ experience in customer support, Call centre operations, and client relations. I assisted in handling customer enquiries, resolving customer complaints at first contact, and managing communications in fast-paced environments with a high-volume of customers.

In my Call Centre Executive/Shift Supervisor role, I handled and resolved over 90% of customer enquiries and complaints via phone, including a single-day high of over 200 calls. I maintained accurate records of customer interactions, supervised call centre shift operations and supported team performance, and assisted customers with SIM replacement and service support—earning a Customer Champion Certification for excellent service delivery.

Before that, I worked as an Administrative Officer, managing official correspondence, records, and documentation while providing administrative and secretarial support to management and committees. I coordinated meetings and workshops, managed visitor management, and prepared reports while maintaining confidential records, backed by training in performance management, team building, and effective customer service.