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@faithihinonse
Customer service leader delivering calm, organized support and team-focused operational excellence.
I am a calm, level-headed customer service professional with strong interpersonal skills and a proven record in frontline support and team leadership. I have progressed from call center representative roles to supervisory positions, consistently managing high call volumes and ensuring service quality.
As a supervisor, I communicate organizational needs to staff, monitor performance, and deliver daily operational reports to leadership using Excel. I have led teams of 30+ individuals, mentored customer support staff, and implemented processes that improved efficiency and complaint resolution.
My background includes administrative roles in government and private sectors where I handled filing, scheduling, correspondence, and contract distribution, always maintaining organization and attention to detail. I am proficient with Excel, Word, CRM software, live chat, and fast typing, which I use to track transactions and produce accurate reports.
I hold a Bachelor's degree in History and International Studies and certifications including CIC Consultant Certification, NYSC Certification, and Jobberman Soft Skills Training. I volunteer as a lead trainer for skill-acquisition programs and am seeking to apply my customer-focused leadership to a customer support or operations role.
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Work history, roles, and key accomplishments
Nujorin Nigeria Limited
Jun 2023 - Present (2 years 5 months)
Communicated organizational needs to staff, ensured compliance, monitored employee performance, and provided daily operational reports to the Head of Operations using Excel.
Midstream Global Investment
Mar 2022 - Mar 2023 (1 year)
Supervised and mentored the customer support team, handled 90+ calls daily for sign-ups and data retrieval, and reported daily transactions using Excel to improve team efficiency.
Ministry of Special Duties
Jan 2021 - Feb 2022 (1 year 1 month)
Provided administrative support including filing, email and phone handling, and assisted in organizing contracts, invoices, and policies while delivering high-quality customer service.
Mehek Travel and Tours
Dec 2019 - Dec 2020 (1 year)
Scheduled appointments, managed office calendars, maintained supplies, and updated office policies to ensure smooth daily operations.
Loan Naira
Jun 2016 - Aug 2018 (2 years 2 months)
Handled high call volumes to deliver accurate product information, maintained detailed customer records, and resolved complaints while remaining calm and courteous.
NGO Limited
Mar 2013 - Nov 2015 (2 years 8 months)
Led a team of 30+ individuals, delegated tasks, monitored team performance, and reported progress to the Head of Operations to support welfare initiatives.
Degrees, certifications, and relevant coursework
Bachelor's Degree, History and International Studies
Completed a Bachelor's Degree in History and International Studies, focusing on historical and international affairs.
High School Diploma, Secondary Education
Completed secondary/college-level education at Nelson Nin College.
Software and tools used professionally
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