Faith Ihinonse

I am a calm, level-headed customer service professional with strong interpersonal skills and a proven record in frontline support and team leadership. I have progressed from call center representative roles to supervisory positions, consistently managing high call volumes and ensuring service quality.

As a supervisor, I communicate organizational needs to staff, monitor performance, and deliver daily operational reports to leadership using Excel. I have led teams of 30+ individuals, mentored customer support staff, and implemented processes that improved efficiency and complaint resolution.

My background includes administrative roles in government and private sectors where I handled filing, scheduling, correspondence, and contract distribution, always maintaining organization and attention to detail. I am proficient with Excel, Word, CRM software, live chat, and fast typing, which I use to track transactions and produce accurate reports.

I hold a Bachelor's degree in History and International Studies and certifications including CIC Consultant Certification, NYSC Certification, and Jobberman Soft Skills Training. I volunteer as a lead trainer for skill-acquisition programs and am seeking to apply my customer-focused leadership to a customer support or operations role.