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Jenita Jonah

@jenitajonah

Detail-oriented professional with strong communication and leadership skills.

Nigeria
Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and encourages innovative thinking.

I am a dedicated professional with a Master's in Peace Conflict and Strategic Studies and a Bachelor's in Political Science. My experience includes roles as a Field Supervisor and Contact Center Agent, where I honed my leadership and communication skills. I thrive in team environments and am committed to achieving organizational goals.

Throughout my career, I have demonstrated a keen interest in strategic planning and project management. My time as an Ambassador for the Faculty of Social Science at Kaduna State University and various volunteer roles have equipped me with the ability to manage tasks effectively while paying attention to detail. I am passionate about continuous learning and contributing positively to any organization I join.

Experience

Work history, roles, and key accomplishments

AB
Current

Contact Center Agent

Access Bank

Jan 2024 - Present (1 year 7 months)

Served as a Contact Center Agent, providing essential customer support and resolving inquiries efficiently. Utilized strong communication skills to assist clients with banking services and product information.

PN

Volunteer

Pharmfluence Education Advancement Network

Jan 2023 - Present (2 years 7 months)

Volunteered to support educational initiatives and community outreach programs. Contributed to the organization's goals through active participation and assistance.

HT

Writer

House of Justice Radio and TV

Jan 2022 - Present (3 years 7 months)

Authored content for radio and television broadcasts, demonstrating strong writing and research abilities. Contributed to the production of engaging and informative media.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Masters, Peace Conflict and Strategic Studies

2021 -

Completed a Master's degree focusing on peace, conflict, and strategic studies. Gained in-depth knowledge of conflict resolution, international relations, and strategic analysis.

KU

Kaduna State University

B.Sc, Political Science

2015 -

Obtained a Bachelor of Science degree in Political Science. Developed a strong foundation in political theories, governance, and public policy.

BK

Baptist Model High School, Ungwan Boro, Kaduna

SSCE, General Studies

2011 -

Completed secondary education, earning the Senior School Certificate Examination. Acquired foundational knowledge across various subjects.

UN

Unknown

First Leaving School Certificate, General Studies

2001 -

Completed primary education, earning the First Leaving School Certificate. Developed fundamental literacy and numeracy skills.

Tech stack

Software and tools used professionally

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Jenita Jonah - Contact Center Agent - Access Bank | Himalayas