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@sandrafrancisnwabia
Efficient customer care representative with 5 years of experience.
CanadaI am a dedicated customer care representative with over five years of experience in telephone customer service, including tech support, insurance sales, and hospitality service. My ability to handle over 50 calls daily while effectively resolving client issues has honed my skills in communication and problem-solving. I pride myself on being detail-oriented and reliable, with a strong background in transcription services and a variety of digital tools.
Throughout my career, I have worked with clients across various industries, including healthcare, legal, media, and education. My expertise in time management and confidentiality, combined with my proficiency in tools like Microsoft Office Suite and Google Workspace, allows me to deliver high-quality work under tight deadlines. I am fluent in English and maintain a positive attitude, which I believe is essential in providing excellent customer service.
Currently, I am seeking to leverage my customer service and problem-solving skills as a call center representative. I am eager to contribute to a team that values collaboration and innovation, and I am committed to helping clients achieve their goals.
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Work history, roles, and key accomplishments
The Mustard Seed
Jun 2023 - Present (2 years 5 months)
Managed a caseload of 20 participants, providing ongoing support and assistance with their basic life needs while prioritizing stable housing. Conducted comprehensive needs assessments to identify participant goals and barriers to housing stability. Developed individualized support plans in collaboration with participants, outlining steps to achieve housing stability and addressing other needs.
Excel Society
Feb 2020 - Present (5 years 9 months)
Provided daily support to clients to work towards their individual support plans, including care needs such as hygiene and dressing. Administered medications using Catalyst and ensured timely checks and receipts of new medications. Supported and encouraged daily client involvement and activity, while assisting and monitoring clients throughout shifts.
Self-Employed
Jan 2020 - Present (5 years 10 months)
Detail-oriented and highly reliable freelancer with proven expertise in transcription services and a wide range of digital tools. Adept at converting audio and video content into accurate, well-formatted text under tight deadlines. Experienced in working with clients across industries including healthcare, legal, media, and education.
Jumia Online Retailer
Jan 2017 - Dec 2019 (2 years 11 months)
Handled over 50 calls daily, including signing up new customers, retrieving customer data, presenting product information, and cancelling services. Memorized all company products and services to answer customer questions quickly and efficiently. Collected source data such as customer names, addresses, phone numbers, and bank card information for over 1000 customers and entered data into customer s
Blue Cross Hospital
Jan 2016 - Dec 2017 (1 year 11 months)
Utilized expertise in microbiology, chemistry, and haematology to assist with the diagnosis of medical issues. Handled specimens according to laboratory protocols to maximize the accuracy and precision of results. Processed patient specimens according to priority and documented results.
Chemo Pharmaceuticals Company
Jan 2015 - Dec 2017 (2 years 11 months)
Provided quality assurance at every stage of the product development process, from manufacturing to packaging. Inspected drug raw materials and finished products, and also performed production processing checks to guarantee quality and safety. Sampled items by percentage and conducted microbiology, chemistry, and in-process test checks.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Biotechnology
Completed a Bachelor of Technology in Biotechnology. The program provided a comprehensive understanding of biotechnological principles and applications.
Secondary School Diploma, General Studies
Obtained the West African Senior School Certificate. This credential is equivalent to a Secondary School Diploma in Canada.
Software and tools used professionally
CanadaYou can contact Sandra and 90k+ other talented remote workers on Himalayas.
Message Sandra
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