Chika Ezerie

I am a Customer Service Representative with a proven track record of delivering high-quality support across various sectors, including healthcare, skincare, hospitality, and administration. My experience has equipped me with the skills to handle inquiries, resolve complaints, and exceed service standards through effective communication and digital platforms. I pride myself on my discipline, reliability, and adaptability, which have been crucial in my remote work environments.

Throughout my career, I have consistently contributed to boosting customer satisfaction and loyalty. For instance, during my tenure at Bethel’s Kitchen, I increased customer satisfaction by 40% and online engagement by 50%. My ability to implement effective client check-in/check-out protocols improved reservation accuracy by 20%. I am passionate about building strong customer relationships and ensuring that every client feels valued and heard.

With a strong foundation in communication and multitasking, I am adept at using various digital tools to enhance operational efficiency. I am committed to continuous improvement and always seek to refine processes to better serve customers. I look forward to bringing my expertise in customer experience and support to a dynamic team.