Mimmasha Basher - Customer Service Representative - Singlepoint | Himalayas
MB
Looking for a job

Mimmasha Basher

@mimmashabasher

Customer service representative with a focus on problem-solving and efficiency.

Canada

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated Customer Service Representative with over 2 years of experience in resolving inquiries and managing high-volume workflows. My background includes handling phone and email communications, data entry, and various administrative tasks with precision. I pride myself on my calm problem-solving abilities and self-motivation, consistently delivering exceptional service even under pressure.

In my previous roles, I have successfully managed inbound and outbound calls, streamlined client schedules, and resolved customer inquiries with empathy and efficiency. I have trained new hires on conflict resolution and workflow efficiency, significantly improving team productivity. My experience in high-demand environments has equipped me with the skills to handle escalated complaints and ensure customer satisfaction, ultimately boosting repeat business.

Additionally, I have a passion for teaching and have volunteered as a Tech Support Tutor, helping seniors troubleshoot basic tech issues. This experience has enhanced my communication skills and ability to explain complex concepts clearly. I am eager to bring my expertise in customer service and my commitment to excellence to a new opportunity.

Experience

Work history, roles, and key accomplishments

ON

Customer Service Representative

Old Navy

Jun 2022 - Jan 2024 (1 year 7 months)

Handled daily customer interactions, resolving billing, returns, and product inquiries with empathy and efficiency. Processed cash and credit transactions using POS systems, ensuring compliance with financial protocols. Trained new hires on conflict resolution and workflow efficiency, improving team productivity.

TR

Order Specialist & Customer Support

The Forth Restaurant

Apr 2021 - Apr 2023 (2 years)

Managed daily orders with precision, addressing dietary restrictions and minimizing errors in a high-volume kitchen. Updated customer records in real-time using digital systems, ensuring seamless communication between staff. Calmly resolved escalated complaints during peak hours, boosting repeat business through empathetic service.

Education

Degrees, certifications, and relevant coursework

York University logoYU

York University

Bachelor's Degree, General Studies

Currently pursuing a Bachelor's Degree. Engaged in foundational studies across various disciplines.

DT

Danforth Tech

High School Diploma, General Studies

Completed coursework leading to a high school diploma. Developed foundational knowledge across various academic subjects.

LL

LinkedIn Learning

Certification, Active Listening

Obtained certification in Active Listening. Developed skills in effective communication and understanding customer needs.

Tech stack

Software and tools used professionally

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