Mimmasha Basher
@mimmashabasher
Customer service representative with a focus on problem-solving and efficiency.
CanadaWhat I'm looking for
I am a dedicated Customer Service Representative with over 2 years of experience in resolving inquiries and managing high-volume workflows. My background includes handling phone and email communications, data entry, and various administrative tasks with precision. I pride myself on my calm problem-solving abilities and self-motivation, consistently delivering exceptional service even under pressure.
In my previous roles, I have successfully managed inbound and outbound calls, streamlined client schedules, and resolved customer inquiries with empathy and efficiency. I have trained new hires on conflict resolution and workflow efficiency, significantly improving team productivity. My experience in high-demand environments has equipped me with the skills to handle escalated complaints and ensure customer satisfaction, ultimately boosting repeat business.
Additionally, I have a passion for teaching and have volunteered as a Tech Support Tutor, helping seniors troubleshoot basic tech issues. This experience has enhanced my communication skills and ability to explain complex concepts clearly. I am eager to bring my expertise in customer service and my commitment to excellence to a new opportunity.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Singlepoint
Mar 2025 - May 2025 (2 months)
Managed high-volume inbound and outbound calls, streamlining schedules for clients and customers. Provided solutions to customer and client inquiries, and conducted daily outbound cold calls.
Customer Service Representative
Old Navy
Jun 2022 - Jan 2024 (1 year 7 months)
Handled daily customer interactions, resolving billing, returns, and product inquiries with empathy and efficiency. Processed cash and credit transactions using POS systems, ensuring compliance with financial protocols. Trained new hires on conflict resolution and workflow efficiency, improving team productivity.
Order Specialist & Customer Support
The Forth Restaurant
Apr 2021 - Apr 2023 (2 years)
Managed daily orders with precision, addressing dietary restrictions and minimizing errors in a high-volume kitchen. Updated customer records in real-time using digital systems, ensuring seamless communication between staff. Calmly resolved escalated complaints during peak hours, boosting repeat business through empathetic service.
Volunteer Tech Support Tutor
Access Point
Jan 2021 - Dec 2022 (1 year 11 months)
Taught seniors to troubleshoot basic tech issues, showcasing patience and clarity in explaining technical concepts. Translated user guides into Bangla, improving accessibility for non-English speakers.
Education
Degrees, certifications, and relevant coursework
YUYork University
Bachelor's Degree, General Studies
Currently pursuing a Bachelor's Degree. Engaged in foundational studies across various disciplines.
Danforth Tech
High School Diploma, General Studies
Completed coursework leading to a high school diploma. Developed foundational knowledge across various academic subjects.
LinkedIn Learning
Certification, Active Listening
Obtained certification in Active Listening. Developed skills in effective communication and understanding customer needs.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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