Zainab Atunde
@zainabatunde
Dedicated customer support representative with a passion for service excellence.
CanadaWhat I'm looking for
I am a dedicated and detail-oriented Remote Customer Support Representative with a strong passion for providing exceptional service through live chat and digital platforms. My experience in various customer service roles has equipped me with the skills necessary to communicate clearly, multitask effectively, and solve problems efficiently in a virtual environment. I thrive in fast-paced, customer-focused teams, ensuring high satisfaction and a positive brand experience.
Throughout my career, I have demonstrated my ability to adapt to diverse client needs and priorities. My role as a Personal Support Worker allowed me to enhance my communication and customer service skills while achieving an impressive 85% accuracy in documentation. I have also successfully coordinated logistics for over 20 events, leading to a 40% reduction in logistical errors and increased attendee satisfaction. My commitment to continuous learning and professional development drives me to contribute positively to any team I join.
Experience
Work history, roles, and key accomplishments
Volunteer – Various Campus & Community Programs
Carleton University
Jan 2023 - Present (2 years 7 months)
Assisted in organizing a cultural event and collecting donations to support individuals and families in need. Served as Team Ambassador for Carleton University's Sprott team, supporting 16 international teams from 10 countries and ensuring participants' needs were met.
Personal Support Worker
Dilamphis Care
Mar 2022 - Present (3 years 5 months)
Provided attentive client support and facilitated daily living activities in a diverse, fast-paced environment using electronic health records, achieving 85% accuracy in documentation. Implemented structured behavioral monitoring for clients, contributing to a 35% increase in detection of mood and behavioral changes essential for tailoring public service interventions and enhancing patient outcome
Event Planner and Stock Supervisor
EmmyEffect Events
Dec 2020 - Present (4 years 8 months)
Coordinated event logistics and managed inventory for over 20 events, utilizing digital scheduling and tracking tools to increase on-time project delivery by 45%. Streamlined vendor collaboration and improved customer service processes, resulting in a 40% reduction in logistical errors and greater attendee satisfaction.
Customer Service Representative
Techno Mobile
Apr 2020 - Present (5 years 4 months)
Delivered customer service support to over 200 clients by addressing technical inquiries, which improved response time by 38% through the use of CRM systems and effective communication strategies. Resolved customer complaints using problem-solving and active listening, leading to a 70% accuracy rate in issue resolution and elevating client satisfaction.
Education
Degrees, certifications, and relevant coursework
CUCarleton University
BSc, Psychology
2023 -
Activities and societies: Volunteer for various campus and community programs, including cultural diversity and fundraising events, international business case competitions, fall orientation, and Islamic awareness programs.
Currently pursuing a Bachelor of Science in Psychology at Carleton University. The program focuses on cognitive psychology theories and their real-world applications, involving literature reviews and research critiques. This includes analyzing methodologies and findings of peer-reviewed studies.
Nodos College
High School Diploma, Science
2015 - 2019
Completed a High School Diploma with a focus on Science at Nodos College. This foundational education provided a strong base in scientific principles and critical thinking.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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