Open to opportunities

Zainab Atunde

@zainabatunde

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Dedicated customer support representative with a passion for service excellence.

Canada

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and detail-oriented Remote Customer Support Representative with a strong passion for providing exceptional service through live chat and digital platforms. My experience in various customer service roles has equipped me with the skills necessary to communicate clearly, multitask effectively, and solve problems efficiently in a virtual environment. I thrive in fast-paced, customer-focused teams, ensuring high satisfaction and a positive brand experience.

Throughout my career, I have demonstrated my ability to adapt to diverse client needs and priorities. My role as a Personal Support Worker allowed me to enhance my communication and customer service skills while achieving an impressive 85% accuracy in documentation. I have also successfully coordinated logistics for over 20 events, leading to a 40% reduction in logistical errors and increased attendee satisfaction. My commitment to continuous learning and professional development drives me to contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

Volunteer – Various Campus & Community Programs

Carleton University

Jan 2023 - Present (2 years 7 months)

Assisted in organizing a cultural event and collecting donations to support individuals and families in need. Served as Team Ambassador for Carleton University's Sprott team, supporting 16 international teams from 10 countries and ensuring participants' needs were met.

Fundraising International Relations Communication Community Engagement

Personal Support Worker

Dilamphis Care

Mar 2022 - Present (3 years 5 months)

Provided attentive client support and facilitated daily living activities in a diverse, fast-paced environment using electronic health records, achieving 85% accuracy in documentation. Implemented structured behavioral monitoring for clients, contributing to a 35% increase in detection of mood and behavioral changes essential for tailoring public service interventions and enhancing patient outcome

Electronic Health Records Client Services Communication Customer Service Organizational Skills Care Coordination Troubleshooting Cultural Sensitivity

Event Planner and Stock Supervisor

EmmyEffect Events

Dec 2020 - Present (4 years 8 months)

Coordinated event logistics and managed inventory for over 20 events, utilizing digital scheduling and tracking tools to increase on-time project delivery by 45%. Streamlined vendor collaboration and improved customer service processes, resulting in a 40% reduction in logistical errors and greater attendee satisfaction.

Inventory Management Customer Service Organizational Skills Administrative Support Quality Control Mentoring Event Management Software

Customer Service Representative

Techno Mobile

Apr 2020 - Present (5 years 4 months)

Delivered customer service support to over 200 clients by addressing technical inquiries, which improved response time by 38% through the use of CRM systems and effective communication strategies. Resolved customer complaints using problem-solving and active listening, leading to a 70% accuracy rate in issue resolution and elevating client satisfaction.

Customer Service Technical Support CRM Systems Communication Strategy Problem Solving Active Listening Data Management Administrative Support

Education

Degrees, certifications, and relevant coursework

Carleton University

BSc, Psychology

2023 -

Activities and societies: Volunteer for various campus and community programs, including cultural diversity and fundraising events, international business case competitions, fall orientation, and Islamic awareness programs.

Currently pursuing a Bachelor of Science in Psychology at Carleton University. The program focuses on cognitive psychology theories and their real-world applications, involving literature reviews and research critiques. This includes analyzing methodologies and findings of peer-reviewed studies.

Nodos College

High School Diploma, Science

2015 - 2019

Completed a High School Diploma with a focus on Science at Nodos College. This foundational education provided a strong base in scientific principles and critical thinking.