Eelia SmithES
Open to opportunities

Eelia Smith

@eeliasmith

Reliable professional with strong customer service and managerial skills.

Canada

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and growth-oriented environment.

I am a dedicated and results-driven professional with a strong commitment to delivering exceptional customer service and administrative support. My experience spans various roles in customer service, where I have honed my skills in client relationship management and effective communication. I thrive in dynamic environments and am always eager to learn and grow, ensuring that I exceed expectations and contribute positively to organizational goals.

Throughout my career, I have demonstrated strong multitasking and time management capabilities, allowing me to handle high-volume call center environments effectively. My role as a Call Centre Specialist at Pitch Perfect Solutions has equipped me with the skills to provide timely support and maintain client satisfaction through proactive communication. I am also proficient in Microsoft Office Suite and have experience with CRM tools, which enhances my ability to manage client interactions efficiently.

Experience

Work history, roles, and key accomplishments

PS
Current

Call Centre Specialist

Pitch Perfect Solutions

Jan 2023 - Present (2 years 5 months)

Provided timely and efficient support to clients in a high-volume call centre environment. Maintained accurate records and ensured client satisfaction through proactive communication. Troubleshooted issues and provided solutions in line with company procedures.

SS

Customer Service Consultant

Sutherland Global Services

Jan 2018 - Dec 2018 (11 months)

Delivered quality service and resolved inquiries to enhance customer loyalty. Managed inbound and outbound calls while maintaining professionalism and empathy.

DL

Customer Service Specialist

DHL Express Canada Ltd.

Jan 2015 - Dec 2017 (2 years 11 months)

Handled logistics-related customer support, including shipment tracking and issue resolution. Collaborated with cross-functional teams to ensure service efficiency.

DV

Independent Call Centre Operator

DR Virtual

Jan 2014 - Dec 2015 (1 year 11 months)

Operated independently to manage client interactions across multiple campaigns. Ensured consistent performance while working remotely under minimal supervision.

Education

Degrees, certifications, and relevant coursework

Humber College Institute of Technology and Advanced Learning logoHL

Humber College Institute of Technology and Advanced Learning

Certificate, Cook Apprentice

2011 - 2012

Completed a Cook Apprentice Certificate program. Developed culinary skills and techniques.

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Eelia Smith - Call Centre Specialist - Pitch Perfect Solutions | Himalayas