Eelia Smith
@eeliasmith
Reliable professional with strong customer service and managerial skills.
What I'm looking for
I am a dedicated and results-driven professional with a strong commitment to delivering exceptional customer service and administrative support. My experience spans various roles in customer service, where I have honed my skills in client relationship management and effective communication. I thrive in dynamic environments and am always eager to learn and grow, ensuring that I exceed expectations and contribute positively to organizational goals.
Throughout my career, I have demonstrated strong multitasking and time management capabilities, allowing me to handle high-volume call center environments effectively. My role as a Call Centre Specialist at Pitch Perfect Solutions has equipped me with the skills to provide timely support and maintain client satisfaction through proactive communication. I am also proficient in Microsoft Office Suite and have experience with CRM tools, which enhances my ability to manage client interactions efficiently.
Experience
Work history, roles, and key accomplishments
Call Centre Specialist
Pitch Perfect Solutions
Jan 2023 - Present (2 years 5 months)
Provided timely and efficient support to clients in a high-volume call centre environment. Maintained accurate records and ensured client satisfaction through proactive communication. Troubleshooted issues and provided solutions in line with company procedures.
Customer Service Consultant
Sutherland Global Services
Jan 2018 - Dec 2018 (11 months)
Delivered quality service and resolved inquiries to enhance customer loyalty. Managed inbound and outbound calls while maintaining professionalism and empathy.
Customer Service Specialist
DHL Express Canada Ltd.
Jan 2015 - Dec 2017 (2 years 11 months)
Handled logistics-related customer support, including shipment tracking and issue resolution. Collaborated with cross-functional teams to ensure service efficiency.
Independent Call Centre Operator
DR Virtual
Jan 2014 - Dec 2015 (1 year 11 months)
Operated independently to manage client interactions across multiple campaigns. Ensured consistent performance while working remotely under minimal supervision.
Education
Degrees, certifications, and relevant coursework
Humber College Institute of Technology and Advanced Learning
Certificate, Cook Apprentice
2011 - 2012
Completed a Cook Apprentice Certificate program. Developed culinary skills and techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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