precious kayode

I am a dedicated and personable Customer Care Professional with over five years of experience in delivering exceptional customer service in fast-paced environments. My expertise lies in handling inquiries, resolving complaints, and building strong customer relationships across various platforms, including phone, email, chat, and in-person interactions. I am committed to providing a positive customer experience and supporting business goals.

In my current role as a Customer Service Representative at Veterinary Purchasing Company, I respond to over 80 customer inquiries daily, maintaining an impressive 95% satisfaction rating. My efforts in resolving billing discrepancies and service complaints have contributed to a 30% improvement in first-call resolution. I utilize Salesforce CRM to log interactions and collaborate with team leads to implement workflow improvements.

Previously, as a Customer Care Associate at Mega Lifesciences, I supported customers with returns and product inquiries in a busy retail call center. My commitment to excellence earned me the Employee of the Month title three times for consistently exceeding quality assurance and customer satisfaction goals. I also trained new hires on internal systems and customer engagement best practices, showcasing my ability to lead and mentor others.