BPbryen pickering
@bryenpickering
Customer relations professional with 7 years of experience in service.
CanadaWhat I'm looking for
With over 7 years of experience in customer service, I specialize in delivering exceptional experiences across both digital and in-person channels. My adaptability and technical proficiency shine in remote and conventional settings, allowing me to manage diverse customer interactions effectively. I am committed to understanding and solving customer needs, leveraging my expertise in digital tools to provide consistent, high-quality support.
Throughout my career, I have developed strong skills in conflict resolution and technical troubleshooting, ensuring customer satisfaction by identifying and resolving issues promptly. My experience includes working with various CRM platforms, including Zendesk, Slack, Monday, and Salesforce, where I have demonstrated my ability to quickly learn and master new technologies. I take pride in my independent initiative, consistently suggesting operational improvements that contribute to team efficiency and enhance the overall customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Namawell
Oct 2023 - Present (1 year 9 months)
Specialized in managing returns, refunds, and replacements, ensuring empathetic and timely resolution of inquiries through digital communication channels such as email and live chat. Actively captured and documented customer feedback and suggestions, contributing to continuous service enhancement and operational improvements.
Customer Service Representative
Elite Health Global
Jun 2020 - Present (5 years 1 month)
Efficiently addressed and resolved customer inquiries through digital channels such as direct chat and email, ensuring swift and accurate responses. Collaborated closely with IT teams, reporting recurrent technical issues, and ensuring prompt resolutions to enhance website functionality.
Customer Service Representative
CREATE Fertility Clinic
May 2017 - Present (8 years 2 months)
Managed a high volume of inbound customer inquiries, ensuring timely and accurate resolutions across various communication channels. Utilized advanced problem-solving skills to navigate complex customer concerns, resulting in increased satisfaction and loyalty.
Customer Service Representative
Bell Canada
Oct 2015 - Present (9 years 9 months)
Delivered high-quality customer support in a busy call center environment, addressing product inquiries and technical concerns. Identified and reported recurring technical issues, liaising with the IT department to ensure timely resolutions and improved user experiences.
Education
Degrees, certifications, and relevant coursework
Victoria Park Collegiate
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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