Open to opportunities

Oluwatoni Fajimi

@oluwatonifajimi

Message

Customer service specialist skilled in high-volume support, benefits verification, and CRM-driven solutions.

Canada

Message

What I'm looking for

I seek a role in a collaborative, customer-focused team where I can apply CRM expertise, support patients/clients, reduce repeat issues, and mentor newer staff.

I am a customer service specialist with hands-on experience supporting high-volume call centres and healthcare support programs, delivering empathetic, accurate assistance across phone, email, and chat. I have strong knowledge of CRM systems (Salesforce, HubSpot), ticketing platforms (Zendesk, ServiceNow), and data privacy protocols, and I consistently meet performance expectations in fast-paced environments.

I have managed 90+ daily calls, investigated claim denials, completed insurance reverifications, and implemented process improvements that reduced repeat calls. I mentor new representatives, support onboarding, and bring reliable time management, documentation accuracy, and a focus on resolving escalations efficiently.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Randstad Canada

Oct 2024 - May 2025 (7 months)

Managed 90+ inbound/outbound calls daily delivering empathetic support for benefit verification, claim inquiries, and pharmacy coordination; used Salesforce to document cases and implement process improvements that reduced repeat calls.

Customer Service Salesforce Benefit Verification Multichannel Support Privacy & Compliance Zendesk Data Entry Mentoring Problem Solving

Customer Service Representative

Mikano International Limited

Jul 2022 - Aug 2022 (1 month)

Handled customer inquiries on service status, complaints, and account updates via phone and email, ensuring documentation accuracy and escalation routing per company procedures.

Customer Service Phone Support Email Support Escalation Management Active Listening Conflict Resolution Microsoft Office

Customer Support Intern

Arik Air

Apr 2017 - May 2017 (1 month)

Supported scheduling, data entry, and customer communications to improve appointment coordination and reduce delays; maintained records and prepared basic reports for operations.

Scheduling Data Entry Customer Communications Record keeping Microsoft Office Time Management

Education

Degrees, certifications, and relevant coursework

Covenant University

Bachelor of Engineering, Mechanical Engineering

2019 - 2024

Activities and societies: Volunteered at a children’s empowerment initiative; served as secretary for a service unit; coordinated departmental events and activities.

Completed a Bachelor of Engineering in Mechanical Engineering, participating in volunteer initiatives and departmental event coordination.