Open to opportunities

Sandeep Shourabh

@sandeepshourabh

Message

Technical Writer with over 6.5 years of experience in IT.

India

Message

What I'm looking for

I am looking for a dynamic role that offers growth opportunities and challenges in content development.

I am a Technical Writer with over 6.5 years of experience in the IT industry, specializing in creating user manuals, release notes, training guides, and online help for SaaS and ERP platforms. My expertise lies in collaborating with product managers, engineers, and subject matter experts to ensure that documentation is accurate and up-to-date. I am proficient in tools like Confluence and Jira, and I have a strong understanding of Agile methodologies, content version control, and process documentation.

Throughout my career, I have successfully authored and maintained various documentation assets, including help articles and video scripts, while implementing structured authoring principles to enhance clarity and consistency. My role at Khoros involved cross-functional collaboration to gather technical details and uphold documentation quality. I have also led documentation projects that improved product adoption and reduced support tickets significantly. I am now seeking a role with Odessa to lead content development across product lifecycle stages, ensuring clarity and consistency in all documentation.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer

Current

Khoros

Feb 2025 - Present (5 months)

Authored and maintained release notes, help articles, user guides, and video scripts for Care & Community products. Collaborated cross-functionally to gather technical details and ensure documentation accuracy.

User Guides Video Scripts Confluence Jira Agile Methodologies Documentation Review

Content Specialist

Keka HR

Jul 2024 - Present (1 year)

Developed technical and training documentation for the Professional Services Automation (PSA) module. Managed and maintained knowledge base content in alignment with Agile release cycles.

Technical Documentation HubSpot Trainn Release Cycles Proofreading Editing

Technical Writer

Zoho Corporation

Sep 2022 - Present (2 years 10 months)

Created user manuals, SOPs, and feature documentation for Zoho People & CRM platforms. Partnered with developers on API and workflow documentation, ensuring technical accuracy.

SOPs Documentation Zoho API Documentation Product Lifecycle Management

L&D Business Partner

Gofrugal Technologies

Mar 2020 - Present (5 years 4 months)

Produced process documentation, training materials, and help guides for retail-tech solutions. Conducted root-cause analysis on user feedback to iterate and improve knowledge base outputs.

Knowledge Base Root Cause Analysis Webinars

Sales Operations Executive

RenewBuy

Sep 2018 - Present (6 years 10 months)

Curated process documentation and customer learning materials for digital solutions. Managed backend operations, optimized SLA adherence, and improved TATs for a 40+ member sales team.

Backend SLA TAT Improvement Sales Operations Digital Solutions Operational Margins