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SS@sandeepshourabh
Technical Writer with over 6.5 years of experience in IT.
IndiaI am a Technical Writer with over 6.5 years of experience in the IT industry, specializing in creating user manuals, release notes, training guides, and online help for SaaS and ERP platforms. My expertise lies in collaborating with product managers, engineers, and subject matter experts to ensure that documentation is accurate and up-to-date. I am proficient in tools like Confluence and Jira, and I have a strong understanding of Agile methodologies, content version control, and process documentation.
Throughout my career, I have successfully authored and maintained various documentation assets, including help articles and video scripts, while implementing structured authoring principles to enhance clarity and consistency. My role at Khoros involved cross-functional collaboration to gather technical details and uphold documentation quality. I have also led documentation projects that improved product adoption and reduced support tickets significantly. I am now seeking a role with Odessa to lead content development across product lifecycle stages, ensuring clarity and consistency in all documentation.
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Work history, roles, and key accomplishments
Khoros
Feb 2025 - Present (9 months)
Authored and maintained release notes, help articles, user guides, and video scripts for Care & Community products. Collaborated cross-functionally to gather technical details and ensure documentation accuracy.
Keka HR
Jul 2024 - Present (1 year 4 months)
Developed technical and training documentation for the Professional Services Automation (PSA) module. Managed and maintained knowledge base content in alignment with Agile release cycles.
Zoho Corporation
Sep 2022 - Present (3 years 2 months)
Created user manuals, SOPs, and feature documentation for Zoho People & CRM platforms. Partnered with developers on API and workflow documentation, ensuring technical accuracy.
Gofrugal Technologies
Mar 2020 - Present (5 years 8 months)
Produced process documentation, training materials, and help guides for retail-tech solutions. Conducted root-cause analysis on user feedback to iterate and improve knowledge base outputs.
RenewBuy
Sep 2018 - Present (7 years 2 months)
Curated process documentation and customer learning materials for digital solutions. Managed backend operations, optimized SLA adherence, and improved TATs for a 40+ member sales team.
Degrees, certifications, and relevant coursework
MBA, Marketing
2016 - 2018
Grade: 7.16/10 CGPA
Completed a Master of Business Administration with a focus on Marketing. Achieved a CGPA of 7.16/10.
B.E., Mechatronics Engineering
2012 - 2016
Grade: 76.67 %
Earned a Bachelor of Engineering in Mechatronics Engineering. Achieved a percentage of 76.67%.
Software and tools used professionally
IndiaYou can contact Sandeep and 90k+ other talented remote workers on Himalayas.
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