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chris john

@chrisjohn1

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I build scalable, AI-assisted documentation for cloud platforms, APIs, and SaaS.

India

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What I'm looking for

I'm looking to lead or contribute to documentation for cloud-native platforms, APIs, and enterprise SaaS, where I can apply DITA, Docs-as-Code, AI-assisted authoring, accessibility, and content strategy to improve developer and customer experiences.

At Cisco India, I owned program-critical documentation for enterprise SaaS, cloud-native APIs, and SDKs, including user guides, configuration manuals, API references, release notes, and online help. I used DITA, oXygen XML, GitHub, CI/CD, Docusaurus, and MkDocs to shorten documentation release cycles from weeks to days and improve developer onboarding by 45%.

Previously at Genpact, I led DITA documentation strategy and governance across 5+ product lines, mentored writers, and built reusable content models that reduced customer onboarding time by 35%. Across telecom, enterprise software, financial data, and cloud platforms, I create structured, accessible, chatbot-ready content that helps users find answers and complete complex tasks.

Experience

Work history, roles, and key accomplishments

Senior Technical Writer

Cisco India (via VHire Consulting)

Jun 2024 - Jan 2026 (1 year 7 months)

Owned program-critical documentation for enterprise SaaS, cloud-native APIs, and SDKs, working independently across Engineering, Product, QA, and Support. Developed and maintained full product documentation suites, applied DITA structured authoring, and leveraged AI-assisted workflows to reduce spec-to-draft cycle time by over 50%.

DITA Oxygen XML Author API Documentation REST GraphQL OpenAPI Swagger AI Authoring GenAI LLM Chatbot Documentation Docs as code GitHub Markdown CI CD Docusaurus MkDocs Confluence WCAG Agile DevOps

Lead Technical Writer – Senior Manager

Genpact India

Feb 2019 - Feb 2024 (5 years)

Led DITA-based product documentation strategy, structured authoring governance, and team mentorship across enterprise software, cloud platform, and API product lines in Agile environments. Owned and delivered complete documentation portfolios across 5+ concurrent product lines, implemented AI-assisted authoring workflows, and mentored junior writers.

DITA Oxygen XML Author Single Sourcing Content Reuse Information Architecture AI Authoring GenAI LLM Chatbot Documentation Git GitHub CI CD Confluence Markdown UX Writing WCAG Agile Scrum Mentorship Analytics

Senior Member of Technical Staff II

Mitel

Jul 2016 - Nov 2018 (2 years 4 months)

Documented enterprise communications and telecom software, including DITA-structured user guides, SDK docs, administration manuals, and knowledge-base articles in a fast-paced Agile environment.

DITA User Guides SDK Documentation Administration Manuals Knowledge Base Agile

Technical Writer

Xerox India

Mar 2015 - Jul 2016 (1 year 4 months)

Produced hardware and enterprise software documentation, including user guides, installation and configuration guides, online help, and release notes, using FrameMaker and structured authoring workflows.

FrameMaker Structured Authoring User Guides Installation Online Help Release notes

Technical Engineer

S&P Global

Jan 2010 - Mar 2015 (5 years 2 months)

Documented financial data platform, including user guides, API references, release notes, and internal knowledge management for global enterprise users.

User Guides API Documentation Release notes Knowledge Management