Asma Begum
@asmabegum
I create clear SaaS product and API documentation that drives adoption and customer success.
IndiaWhat I'm looking for
I've created product, API, configuration, and integration documentation for IAM SaaS solutions at Aquera Labs, including OpenAPI documentation validated with Swagger and Postman. I also produce walkthrough videos and enablement content that support onboarding, implementation, and product adoption.
Previously, I delivered user guides, tutorials, release notes, knowledge-base content, and API documentation for SaaS products at Hewlett Packard Enterprise, ISSQUARED, and Rhibhus Infosystems. I work closely with developers, QA teams, product managers, SMEs, and clients to turn complex workflows into accurate, accessible content.
With 8+ years across technical and content writing, I bring structured authoring, DITA XML, documentation review, and Agile collaboration to customer-facing documentation.
Experience
Work history, roles, and key accomplishments
Information Developer
Aquera Labs India Pvt Ltd
Oct 2024 - Aug 2026 (1 year 10 months)
Developed and maintained product documentation, configuration guides, OpenAPI documentation, and release notes for SaaS-based Identity and Access Management (IAM) solutions. Collaborated with Developers and QA teams to ensure accuracy and produced product walkthrough videos and user enablement content.
Developed and maintained product documentation, user guides, tutorials, release notes, and API documentation for multiple SaaS-based products. Collaborated with Developers, QA, and Product teams to deliver accurate, user-focused documentation aligned with product releases.
Technical Writer
ISSQUARED India Pvt Ltd
Feb 2022 - Jun 2023 (1 year 4 months)
Authored and maintained technical documentation for SaaS products, including user guides, FAQs, release notes, and knowledge base content. Collaborated with SMEs, developers, and QA teams to define documentation scope and created how-to articles and training materials.
Technical Writer
Rhibhus Infosystems Pvt Ltd
Aug 2021 - Jan 2022 (5 months)
Created and maintained technical documentation using XML-based DITA architecture across multiple projects. Collaborated with clients, developers, and SMEs to gather requirements and develop product and process documentation.
Technical Content Writer
Yellow & Red Services Pvt Ltd
Nov 2017 - Jul 2021 (3 years 8 months)
Researched and developed content across multiple domains based on client requirements and project objectives. Collaborated with cross-functional teams to create clear, engaging, and audience-focused content for digital platforms.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Master of Business Administration, Human Resource
Pursued an MBA in Human Resource.
Visvesvaraya Technological University
Bachelor of Engineering, Computer Science
Earned a Bachelor of Engineering in Computer Science.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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