CSChristy Sujitha
@christysujitha
Senior Technical Writer with extensive experience in documentation.
IndiaWhat I'm looking for
I am a Senior Technical Writer with over 10 years of experience in creating comprehensive technical documentation, including user guides, API documentation, and online help. My expertise lies in authoring developer documentation for various platforms and tools, ensuring clarity and usability for end-users and developers alike.
Throughout my career, I have collaborated with cross-functional teams in Agile environments, gathering requirements and delivering documentation that meets the needs of diverse stakeholders. My experience spans multiple domains, including Banking, Finance, Healthcare, and Data Governance, where I have developed policies, procedures, and documentation templates to enhance data quality and governance.
I am passionate about improving the developer experience through clear and concise documentation. My hands-on experience with tools like Swagger, OpenAPI, and GitHub allows me to create standardized API documentation that facilitates integration and adoption. I am committed to continuous learning and adapting to new technologies to provide the best documentation solutions.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer
Panasonic Avionics (Credensys)
Jun 2023 - Jan 2024 (7 months)
Created and maintained a wide range of developer-facing documentation, including API references and integration tutorials, improving the overall developer experience.
Documentation Consultant
Likewize
Jan 2024 - Sep 2023 (-1 years 8 months)
Developed detailed developer documentation for developers, QA teams, and SMEs, closely working with SMEs to understand the entire application. Created 20 separate documents for key components and developed detailed API documentation to enhance integration capabilities.
Senior Technical Writer
Infosys (Nixsol)
Jun 2022 - Jan 2023 (7 months)
Collaborated with cross-functional teams to gather information and created technical documentation for a DevOps platform. Worked closely with product managers, DevOps developers, and quality assurance engineers to ensure that the documentation was accurate and met the needs of the end users.
Senior Technical Writer
CAI (TE Connectivity)
Jun 2021 - Nov 2021 (5 months)
Developed and implemented data governance policies and procedures to ensure data quality. Created metadata assets, including business glossaries, data dictionaries, and data lineage, along with data quality scorecards and dashboards.
Senior Technical Writer
PayPal (ExperisIT)
Jun 2018 - Jan 2020 (1 year 7 months)
Collaborated with cross-functional teams to gather information and created user and technical documentation for a DevOps platform. Documented business decisions from Regulatory workshops and created REST API documentation.
Technical Writer
Standard Chartered Global Business Services
Dec 2014 - Sep 2017 (2 years 9 months)
Developed business and user documentation such as Business Proposals, User Stories, and Requirements Specifications. Worked with business stakeholders to refine existing business processes.
Technical Writer
Online SBI Banking, Tech Mahindra
Dec 2010 - Dec 2014 (4 years)
Analyzed and articulated change requests related to applications and functionalities. Developed business and user documentation, including how-to guides and UI text for the OnlineSBI application.
Technical Writer
BOSCO ITS
Dec 2007 - Jun 2009 (1 year 6 months)
Developed project artifacts including business requirements, user stories, and process maps. Engaged in gap analysis and created detailed documentation for various projects.
Documentation Consultant
MindSprint
Jan 2023 - Present (2 years 4 months)
Wrote user stories for four major components, ensuring clarity and alignment with business requirements. Reviewed user stories created by other Business Analysts for consistency.
Education
Degrees, certifications, and relevant coursework
Bosco Institute of Information Technology
Technical Communication Training, Technical Communication
2006 - 2006
Completed Technical Communication Training, enhancing skills in technical writing and documentation.
Bosco Institute of Information Technology
Bachelor of Computer Applications, Computer Applications
2003 - 2006
Earned a Bachelor of Computer Applications, covering essential programming, software development, and computer science principles.
Bosco Institute of Information Technology
Post Graduate Diploma, Information Technology
2003 - 2006
Completed a Post Graduate Diploma in Information Technology, focusing on advanced IT concepts and applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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