samar elechiSE
Open to opportunities

samar elechi

@samarelechi

Talented crew member with strong customer support skills.

Tunisia
Message

What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, with opportunities for growth and collaboration.

I am a dedicated and hardworking professional with extensive experience in customer support and operational management. My journey began in 2014, where I honed my skills in advanced customer support, managing schedules, and addressing customer inquiries with a focus on service quality. I pride myself on my strong communication skills, problem-solving abilities, and a team player mentality that allows me to thrive in dynamic environments.

Throughout my career, I have successfully navigated various roles, including my time as a Sales Agent in Real Estate and a Customer Support Specialist at Yassir. My responsibilities have ranged from understanding client needs and negotiating deals to resolving customer complaints and ensuring satisfaction. Currently, as a Purchasing Manager, I identify and evaluate suppliers while negotiating contracts to maintain cost efficiency and strong supplier relationships.

Experience

Work history, roles, and key accomplishments

CC
Current

Purchasing Manager

Confidential Company

Jan 2024 - Present (1 year 6 months)

Identified and evaluated potential suppliers based on quality, cost, reliability, and delivery capabilities. Negotiated contracts and pricing agreements with suppliers to ensure favorable terms and cost efficiency. Built and maintained strong relationships with suppliers to ensure good communication and collaboration.

YA

Customer Support

Yassir

Jan 2020 - Present (5 years 6 months)

Handled customer complaints via phone, email, or chat, ensuring customer satisfaction and improving overall experience. Monitored and tracked order progress, validated orders, and updated restaurant menus in the management dashboard.

YA

Customer Support

Yassir

Jan 2020 - Present (5 years 6 months)

Addressed and resolved customer complaints, ensuring high satisfaction and improving overall experience. Monitored and tracked customer orders for timely delivery and addressed any issues or delays. Validated customer orders for accuracy, processed them efficiently, and updated restaurant menus in the dashboard while coordinating with partners.

RS

Store Manager

Retail Store

Jan 2019 - Present (6 years 6 months)

Led, motivated, and managed a team of employees, including sales staff, cashiers, and stockers. Oversaw customer service, resolved complaints, and managed inventory, including ordering and receiving shipments.

RE

Sales Agent

Real Estate

Mar 2018 - Present (7 years 4 months)

Met with clients to understand their property requirements, preferences, and budget. Advised clients on market conditions, property values, and financing options. Negotiated on behalf of clients to achieve mutually beneficial terms and successfully closed deals.

RA

Sales Agent

Real Estate Agency

Mar 2018 - Present (7 years 4 months)

Met with clients to understand their property requirements, preferences, and budget. Advised clients on market conditions, property values, and financing options, while negotiating on their behalf.

SE

Independent Trader

Self Employed

Jan 2018 - Present (7 years 6 months)

Actively traded various cryptocurrencies, developing a strong understanding of blockchain technology, DeFi, and market trends. Provided informal guidance to peers on using crypto exchanges, wallet security, and trading strategies.

Education

Degrees, certifications, and relevant coursework

HS

High school

High school diploma, General Studies

Completed high school education.

ÉÉ

École Supérieure des Sciences Économiques

Unknown, Finance

Studied Finance at the university.

ES

EL EUCHI SAMAR

High school diploma, General Studies

Completed high school education, earning a diploma in June 2012. This foundational education provided a broad understanding across various subjects.

University of École Supérieure des Sciences Économiques

Finance, Finance

Studied Finance at the University of École Supérieure des Sciences Économiques. The curriculum focused on economic principles and financial management.

Tech stack

Software and tools used professionally

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samar elechi - Purchasing Manager - Confidential Company | Himalayas