samar elechi
@samarelechi
Talented crew member with strong customer support skills.
What I'm looking for
I am a dedicated and hardworking professional with extensive experience in customer support and operational management. My journey began in 2014, where I honed my skills in advanced customer support, managing schedules, and addressing customer inquiries with a focus on service quality. I pride myself on my strong communication skills, problem-solving abilities, and a team player mentality that allows me to thrive in dynamic environments.
Throughout my career, I have successfully navigated various roles, including my time as a Sales Agent in Real Estate and a Customer Support Specialist at Yassir. My responsibilities have ranged from understanding client needs and negotiating deals to resolving customer complaints and ensuring satisfaction. Currently, as a Purchasing Manager, I identify and evaluate suppliers while negotiating contracts to maintain cost efficiency and strong supplier relationships.
Experience
Work history, roles, and key accomplishments
Purchasing Manager
Confidential Company
Jan 2024 - Present (1 year 6 months)
Identified and evaluated potential suppliers based on quality, cost, reliability, and delivery capabilities. Negotiated contracts and pricing agreements with suppliers to ensure favorable terms and cost efficiency. Built and maintained strong relationships with suppliers to ensure good communication and collaboration.
Purchasing Manager
Unspecified Company
Jan 2024 - Present (1 year 6 months)
Identified and evaluated potential suppliers based on quality, cost, reliability, and delivery capabilities. Negotiated contracts and pricing agreements with suppliers to ensure favorable terms and cost efficiency.
Customer Support
Yassir
Jan 2020 - Present (5 years 6 months)
Handled customer complaints via phone, email, or chat, ensuring customer satisfaction and improving overall experience. Monitored and tracked order progress, validated orders, and updated restaurant menus in the management dashboard.
Customer Support
Yassir
Jan 2020 - Present (5 years 6 months)
Addressed and resolved customer complaints, ensuring high satisfaction and improving overall experience. Monitored and tracked customer orders for timely delivery and addressed any issues or delays. Validated customer orders for accuracy, processed them efficiently, and updated restaurant menus in the dashboard while coordinating with partners.
Store Manager
Retail Store
Jan 2019 - Present (6 years 6 months)
Led, motivated, and managed a team of employees, including sales staff, cashiers, and stockers. Oversaw customer service, resolved complaints, and managed inventory, including ordering and receiving shipments.
Sales Agent
Real Estate
Mar 2018 - Present (7 years 4 months)
Met with clients to understand their property requirements, preferences, and budget. Advised clients on market conditions, property values, and financing options. Negotiated on behalf of clients to achieve mutually beneficial terms and successfully closed deals.
Sales Agent
Real Estate Agency
Mar 2018 - Present (7 years 4 months)
Met with clients to understand their property requirements, preferences, and budget. Advised clients on market conditions, property values, and financing options, while negotiating on their behalf.
Independent Trader
Self Employed
Jan 2018 - Present (7 years 6 months)
Actively traded various cryptocurrencies, developing a strong understanding of blockchain technology, DeFi, and market trends. Provided informal guidance to peers on using crypto exchanges, wallet security, and trading strategies.
Customer Support & Fraud Department
Media First
Nov 2016 - Present (8 years 8 months)
Responded to customer inquiries via phone, email, or chat, resolving complaints and ensuring satisfaction. Monitored customer transactions for suspicious patterns and prepared detailed reports for internal teams.
Customer Support and Fraud Department
Media first
Nov 2016 - Present (8 years 8 months)
Responded to customer inquiries via phone, email, or chat, resolving issues and ensuring satisfaction. Provided service information and maintained accurate records of customer interactions. Monitored customer transactions for suspicious patterns and prepared detailed fraud reports.
Executive Assistant
DAR IMMO
Jul 2014 - Present (11 years)
Managed schedules, handled correspondence, prepared reports, and organized meetings. Addressed customer inquiries, handled complaints, and ensured a high level of service quality.
Executive Assistant
DAR IMMO
Jul 2014 - Present (11 years)
Managed schedules, handled correspondence, prepared reports, and organized meetings. Addressed customer inquiries, handled complaints, and ensured a high level of service quality.
Education
Degrees, certifications, and relevant coursework
High school
High school diploma, General Studies
Completed high school education.
École Supérieure des Sciences Économiques
Unknown, Finance
Studied Finance at the university.
EL EUCHI SAMAR
High school diploma, General Studies
Completed high school education, earning a diploma in June 2012. This foundational education provided a broad understanding across various subjects.
University of École Supérieure des Sciences Économiques
Finance, Finance
Studied Finance at the University of École Supérieure des Sciences Économiques. The curriculum focused on economic principles and financial management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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