firas raddadi

I’m a multilingual Customer Support and Logistics professional with a Bachelor’s degree in Business Management and solid experience in customer experience, order management, and partner relations across international markets.

At iHerb.com, I currently provide high-quality customer service in a global e-commerce environment, assisting customers in English, French, and German. My role focuses on resolving delivery and product-related inquiries with empathy and accuracy, while maintaining high satisfaction and efficiency standards.

Previously, at Pens.com, I was recognized as a top performer for delivering end-to-end customer support—from order placement to delivery—and for collaborating with international teams to resolve complex issues quickly. Earlier, I co-founded Roost.tn, a catering marketplace, where I onboarded 15 suppliers and managed customer and partner data using Odoo CRM. I also gained sales and logistics experience at Comptoir Ben Amira, promoting industrial packaging solutions to B2B clients.

Fluent in English, German, French, and Arabic, I bring a global mindset, strong problem-solving abilities, and a passion for delivering excellent customer experiences. I’m particularly interested in roles that combine customer service, process improvement, and cross-cultural communication within innovative international companies.