Meriem Ghrieb
@meriemghrieb
Dedicated customer service representative with strong technical support skills.
What I'm looking for
I am a customer service representative with a passion for ensuring client satisfaction. My experience spans various roles, including customer service operations and technical support, where I have honed my skills in problem-solving and communication. I thrive in fast-paced environments and enjoy the challenge of meeting customer needs, whether through direct interaction or behind-the-scenes support.
Throughout my career, I have successfully managed complex customer inquiries and provided technical assistance across multiple platforms. My bilingual proficiency in Arabic, French, and English allows me to connect with a diverse clientele, ensuring that every customer feels valued and understood. I take pride in my ability to build sustainable relationships and trust with customers, which has been a key factor in my success.
As I look to the future, I am eager to join a dynamic team where I can contribute my skills and continue to grow professionally. I am committed to delivering quality service and am always ready to tackle new challenges that come my way.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TBO.COM
Jan 2024 - Jan 2024 (0 months)
As a Customer Service Representative, I handled online reservations for hotels, flights, car rentals, and transfers. I coordinated offline requests with internal departments and managed bookings with special requests, ensuring ultimate customer satisfaction through effective communication and problem-solving.
Technical Support Specialist
XGIMI Technology
Jan 2021 - Jan 2023 (2 years)
Provided technical support and assistance to customers via phone, live chat, and email. My role involved troubleshooting hardware and software issues while ensuring client satisfaction and proper operation of technology.
Customer Service Representative
Mindray
Jan 2019 - Jan 2020 (1 year)
Managed a high volume of incoming and outgoing calls while identifying and assessing customer needs to achieve satisfaction. Built sustainable relationships with customers through effective communication and provided accurate information.
Virtual Assistant
My Farm Poultry
Jan 2017 - Jan 2018 (1 year)
Converted written and spoken material between English and Arabic while preserving meaning and tone. Managed customer relationships and provided administrative services from a remote location, ensuring effective communication and support.
Education
Degrees, certifications, and relevant coursework
Science and Technology University
Master's Degree, Network and Telecommunications
2013 - 2018
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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