Open to opportunities

Insaf Sliti

@insafsliti

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Dedicated customer service executive focused on enhancing client satisfaction.

Tunisia

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a customer service executive with a strong commitment to helping organizations and my colleagues achieve success. My experience includes developing and implementing customer service policies that enhance customer satisfaction and improve service delivery. I thrive in dynamic environments where I can address complex customer issues and ensure a positive experience for all.

Throughout my career, I have honed my skills in communication, problem-solving, and teamwork. I have effectively handled face-to-face inquiries, managed customer complaints, and maintained accurate records of customer interactions. My ability to communicate courteously and professionally has transformed many customers into loyal patrons, which I consider one of my greatest achievements.

I am eager to bring my expertise in customer service to a new role where I can contribute to a team-oriented culture and continue to grow professionally. I believe that a rewarding career is built on the foundation of helping others succeed, and I am excited about the opportunity to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Sliti Insaf

Sep 2021 - Apr 2025 (3 years 7 months)

As a Customer Service Executive, I developed and implemented customer service policies, measured customer satisfaction, and handled inquiries and complaints through various communication channels. I maintained accurate records and produced written information for customers.

Customer Service Problem Solving Communication CRM Systems Customer Satisfaction Complaint Handling Teamwork

Sales Associate

Sun and Sand Sports

Jan 2018 - Feb 2021 (3 years 1 month)

As a Sales Associate, I ensured a satisfactory shopping experience by assisting customers, maintaining a clean department, and arranging merchandise. I also processed payments and provided outfit suggestions.

Customer Service Sales Merchandise Communication Teamwork Problem Solving Customer Engagement

Cashier

3 Fourchettes Restaurant

Sep 2014 - Jan 2016 (1 year 4 months)

As a Cashier, I processed payments and resolved customer needs with professionalism. I maintained a friendly relationship with customers and ensured a smooth transaction process.

Customer Service Payment Processing Communication Problem Solving Teamwork Time Management Conflict Resolution

Hotel Receptionist

El Pacha Hotel Monplaisir

Jan 2012 - Feb 2014 (2 years 1 month)

As a Hotel Receptionist, I managed group bookings, checked in and out guests, and ensured all paperwork was completed for smooth operations. I maintained knowledge of hotel products and services.

Customer Service Communication Time Management Problem Solving Teamwork

Sales Associate

Zara

Jan 2011 - Jan 2012 (1 year)

As a Sales Associate, I greeted customers, assisted with their needs, and arranged merchandise. I ensured a satisfactory shopping experience and handled general inquiries.