Open to opportunities

Mohamed Azaiez

@mohamedazaiez

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Results-driven Customer Experience Representative with a focus on satisfaction.

Tunisia

Message

What I'm looking for

I am looking for a role in a customer-centric organization that values innovation and offers opportunities for growth.

I am a dedicated Customer Experience Representative with a strong track record in managing customer inquiries and enhancing service efficiency. Currently, I work at Transcom WorldWide, where I have achieved a 93% customer satisfaction rating by effectively resolving issues and delivering personalized support to premium clients. My experience includes navigating complex logistics and optimizing user experiences, which has strengthened customer loyalty and fostered a positive brand reputation.

In my previous role at Vinted, I completed specialized training in handling counterfeit cases and became a polyvalent agent, transitioning between departments to improve operational efficiency. My collaborative approach with cross-functional teams has ensured adherence to platform policies and maintained high safety standards for users. I am now eager to leverage my skills in a dynamic, customer-centric organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Representative

Current

Transcom WorldWide

Oct 2022 - Present (2 years 8 months)

Efficiently managed customer inquiries through the company’s local CRM, prioritizing service efficiency and achieving a 93% customer satisfaction rating. Specialized in high-priority HVF (High Value Fashion) cases, delivering personalized support to premium clients via email and live chat.

CRM Systems Live Chat Support Email Support Zendesk

Vinted OC Assessment Agent

Vinted

Jan 2024 - Mar 2024 (2 months)

Completed specialized training for the “Obvious Counterfeit” department, gaining skills to enforce platform policies. Became a polyvalent agent, transitioning between departments and improving operational efficiency.

Enforcement Cross Functional Collaboration Customer Safety

Graphic & CAD Designer

Fast Print Sahline

Sep 2020 - Oct 2022 (2 years 1 month)

Created custom artworks and designs for CNC and laser machines. Managed design projects and coordinated print production.

Graphic Design CAD CNC Machines Project Management Print Production

IT Service Trainee

Sahara Beach Hotel

Aug 2019 - Aug 2019 (0 months)

Assisted with network administration and troubleshooting. Managed internal network breakdowns, improving system stability.

Network Administration Troubleshooting System Stability IT Support

Education

Degrees, certifications, and relevant coursework

Institut Maghrebin Des Sciences Economiques Et De Technologie IMSET

Professional Technician, IT Management

Activities and societies: Chairman of Fekra New Generation club (2020-2021)

Studied IT Management, gaining skills in network administration and troubleshooting. Participated in the Fekra New Generation club as Chairman from 2020-2021.