Najd Aouini

I am a dedicated customer service representative with experience in assisting users and resolving inquiries effectively. My recent role at Transcom involved guiding users through platform issues and ensuring their satisfaction by addressing their concerns promptly. I take pride in my ability to make informed decisions that benefit both the users and the company.

Prior to that, I worked at Outsourcia, where I provided bilingual support to customers, handling a variety of inquiries and complaints. My analytical thinking and problem-solving skills have been instrumental in delivering high-quality service and maintaining detailed records of customer interactions. I am passionate about fostering positive relationships with customers and ensuring their needs are met.