Wafa Hnech

I am a highly motivated and results-oriented professional with nearly 8 years of experience in customer service, administration, and team leadership. My career has been marked by a proven ability to manage diverse tasks and build strong relationships, ensuring smooth operations across various industries. I pride myself on my communication skills, problem-solving abilities, and organizational prowess, all aimed at achieving goals and enhancing customer satisfaction.

In my most recent role as a Customer Service Representative at Booking.com, I assisted partners and customers through various digital communication channels, effectively handling complaints and ensuring guest satisfaction. My previous experience as a Supervisor at Nahla Beauty allowed me to cultivate customer loyalty by guaranteeing a smooth and pleasant experience for every client. I also have a solid background as an Executive Assistant, where I supported the Managing Director in workplace organization and decision-making, managing a team of 15 members to optimize workflow and productivity.