Open to opportunities

I am KedraB

@iamkedrab

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Customer Success Manager with 8+ years in client support.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am a client-focused and adaptable professional with over 8 years of experience supporting high-volume, service-based environments across multiple states. My expertise lies in communication, CRM systems, and relationship management, where I have consistently resolved client needs with empathy and efficiency. I am eager to bring my customer-first mindset and cross-functional support skills into a tech-driven Customer Success role.

Throughout my career, I have delivered personalized support for customers, addressing technical and billing issues while maintaining high-quality service standards. My role as a Customer Service Representative at a call center involved resolving over 50 inquiries per day, where I applied problem-solving skills to improve first-call resolution rates. Additionally, I have built strong relationships with patients and families in my role as a Dental Assistant, demonstrating my commitment to creating a loyal and trusting client base.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

NurseStar Medical Partners

Jan 2016 - Jan 2025 (9 years)

Client-focused professional with over 8 years of experience in service-based environments. Skilled in communication and relationship management, known for resolving client needs with empathy and driving satisfaction. Eager to leverage customer-first mindset in a tech-driven Customer Success role.

Customer Retention CRM Systems Relationship Management Conflict Resolution Technical Support

Customer Service Representative

OSANAMERICANHIGHSCHOOL Stream Call Center

Jan 2012 - Jan 2015 (3 years)

Delivered personalized support for customers across technical and billing issues, consistently resolving over 50 inquiries per day. Maintained accurate CRM records and improved first-call resolution rates, contributing to overall customer satisfaction.

Customer Service CRM Systems Problem Solving Communication Skills Technical Support Empathy Performance Metrics Workflow Management

Education

Degrees, certifications, and relevant coursework

HubSpot Academy

Certification, Customer Success

2023 - 2025

In Progress - Customer Success Training.

Concorde Career College

Certificate, Patient Care

2015 - 2016

Completed training in patient care, communication, and administrative support—skills transferable to customer success and client-facing roles.

Osan American High School

High School Diploma, Customer Service

2012 - 2015

Grade: 3.4

Delivered personalized support for customers across technical and billing issues, consistently resolving 50+ inquiries per day with empathy and professionalism. Maintained accurate CRM records and updated account data in real time to support team coordination and efficient resolution tracking.