I am KedraB
@iamkedrab
Customer Success Manager with 8+ years in client support.
What I'm looking for
I am a client-focused and adaptable professional with over 8 years of experience supporting high-volume, service-based environments across multiple states. My expertise lies in communication, CRM systems, and relationship management, where I have consistently resolved client needs with empathy and efficiency. I am eager to bring my customer-first mindset and cross-functional support skills into a tech-driven Customer Success role.
Throughout my career, I have delivered personalized support for customers, addressing technical and billing issues while maintaining high-quality service standards. My role as a Customer Service Representative at a call center involved resolving over 50 inquiries per day, where I applied problem-solving skills to improve first-call resolution rates. Additionally, I have built strong relationships with patients and families in my role as a Dental Assistant, demonstrating my commitment to creating a loyal and trusting client base.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
NurseStar Medical Partners
Jan 2016 - Jan 2025 (9 years)
Client-focused professional with over 8 years of experience in service-based environments. Skilled in communication and relationship management, known for resolving client needs with empathy and driving satisfaction. Eager to leverage customer-first mindset in a tech-driven Customer Success role.
Customer Service Representative
OSANAMERICANHIGHSCHOOL Stream Call Center
Jan 2012 - Jan 2015 (3 years)
Delivered personalized support for customers across technical and billing issues, consistently resolving over 50 inquiries per day. Maintained accurate CRM records and improved first-call resolution rates, contributing to overall customer satisfaction.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Certification, Customer Success
2023 - 2025
In Progress - Customer Success Training.
Concorde Career College
Certificate, Patient Care
2015 - 2016
Completed training in patient care, communication, and administrative support—skills transferable to customer success and client-facing roles.
Osan American High School
High School Diploma, Customer Service
2012 - 2015
Grade: 3.4
Delivered personalized support for customers across technical and billing issues, consistently resolving 50+ inquiries per day with empathy and professionalism. Maintained accurate CRM records and updated account data in real time to support team coordination and efficient resolution tracking.
Availability
Location
Authorized to work in
Job categories
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