Iopasha Sanders

At DaVita Dialysis, I lead a 16-member customer service team, coach performance against quality and productivity goals, and resolve escalated customer issues.

I manage customer accounts in Salesforce and Workday while maintaining clear communication and accurate documentation across high-volume workflows.

At Memorial Hermann, I managed patient concerns, scheduling, billing inquiries, and account documentation while maintaining HIPAA compliance. I also coordinated across teams to improve customer satisfaction through professional support.

My background includes administrative and clinical support, electronic records management, patient-flow coordination, KPI tracking, quality assurance, and remote collaboration.