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Lyendria Vargem

@lyendriavargem

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Results-driven customer success professional with 10+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer success, offers growth opportunities, and fosters a collaborative culture.

I am a results-driven professional with over 10 years of experience in customer service, patient coordination, sales, marketing, and administrative operations. My expertise lies in increasing customer retention through personalized strategies and delivering exceptional service. I thrive in dynamic environments, managing competing priorities to achieve customer success and drive business growth.

Throughout my career, I have developed strong skills in cross-functional collaboration, problem resolution, and client engagement. My experience includes roles such as Executive Administrator and Customer Care Expert, where I have successfully fostered client relationships, led onboarding sessions, and implemented process improvements based on client feedback. I am highly organized and detail-oriented, always striving to enhance customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Executive Administrator

InsuraLife Health Agency

Nov 2023 - Oct 2024 (11 months)

Fostered client relationships by guiding system navigation and delivering performance reports. Led client onboarding and training sessions, collected feedback for process improvements, and managed contract renewals to ensure high compliance and satisfaction.

Client Relationship Management Google Meet Onboarding Google Sheets performance reporting Process Improvement Customer Support Troubleshooting Communication Data Analysis

Customer Care Expert

Wix

May 2022 - Apr 2023 (11 months)

Served as the primary contact for clients, providing timely support and building strong relationships. Analyzed technical challenges and collaborated with teams to relay feedback for product improvements.

Customer Support Client Relationship Management Technical Support Product Knowledge User Behavior Analysis Communication Problem Solving Cross Functional Collaboration

Operations Coordinator

The Indigo Clinic

Jun 2021 - Apr 2022 (10 months)

Managed high call volumes and resolved customer inquiries while overseeing online store operations. Developed social media content and maintained accurate customer records to enhance service and compliance.

Customer Service Social Media Management Inventory Management Administrative Support Data Entry Communication

Administrative and Personal Assistant

King Jesus Ministries

Jan 2017 - Dec 2020 (3 years 11 months)

Coordinated travel arrangements and managed the CEO's complex itineraries. Facilitated communication between the CEO and stakeholders, enhancing engagement and operational efficiency.

Travel Coordination Communication Stakeholder Engagement Scheduling Problem Solving Relationship Management

Finance Supervisor Assistant

King Jesus Ministries

Apr 2015 - Jan 2017 (1 year 9 months)

Managed customer inquiries and recorded income transactions accurately. Assisted in generating financial reports and coordinated payment processing for events, ensuring operational efficiency.

Customer Support Financial Reporting Payment Processing Communication Data Entry