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Samantha Burgin

@samanthaburgin

People-focused Program Manager delivering operational programs, volunteer support, and process improvements across service initiatives.

United States

Message

What I'm looking for

I’m looking for a program leadership role where I can strengthen operational programs through reliable systems, volunteer support, and process improvement—while coordinating across teams to deliver efficient, people-centered service in a fast-paced environment.

I’m a people-focused Program Manager with experience guiding operational programs, supporting large-scale service initiatives, and building strong partnerships across diverse teams. I’ve directed daily operations for the Feline Foster & Rescue Program—owning communication, documentation, and program support—while recruiting, training, and guiding volunteers, mentors, and interns to strengthen service quality.

I’m skilled in process improvement, administrative operations, and cross-departmental coordination, including inventory and resource oversight to support budget planning and operational decisions. Across my work as an Animal Care Technician and Veterinary Technician, I delivered customer service through accurate policy guidance and scheduling while maintaining compliance through high-quality record management; I was also recognized as “Employee of the Month.”

Experience

Work history, roles, and key accomplishments

Program Coordinator

City of Sacramento, Animal Care Services

Apr 2018 - May 2025 (7 years 1 month)

Directed daily operations of the Feline Foster & Rescue Program, including communication, documentation, and program support. Recruited, trained, and guided volunteers, oversaw inventory/resources and documentation, and produced guidelines and reports to improve onboarding and workflow clarity.

Program Coordination Administrative Operations Volunteer & Workforce Support Process Improvement Onboarding Documentation Management Microsoft 365 Teams Webex Adobe Acrobat Outlook Data Entry

Animal Care Technician

City of Sacramento, Animal Care Services

Nov 2012 - Apr 2018 (5 years 5 months)

Provided program support with high-volume record management and data entry in regulated systems. Assisted with volunteer onboarding and adoption/care program coordination, delivered customer service using policy guidance, and supported compliance through administrative accuracy.

High Volume Management Records Management Data Entry Program Support Customer Service Service Scheduling Compliance Support Administrative Accuracy Documentation Management

Team Member

Star Eco Station

Nov 2011 - Nov 2012 (1 year)

Supported educational outreach through public tours and engagement programming. Maintained administrative documentation and collaborated with outside organizations for service support.

Outreach programs Administrative Documentation Collaboration

Veterinary Technician

All About Pets

Jan 2002 - Dec 2009 (7 years 11 months)

Provided administrative support including record management, documentation, and service communication. Managed written instructions and reports and coordinated clients to support workflow and service clarity.

Administrative Support Record Management Documentation Management Report Preparation Client Coordination Customer Service