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Maddie Johnson

@maddiestormjohn

Client success and administrative professional with experience in onboarding, scheduling, records management, and client communication.

United States

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What I'm looking for

I’m looking for a client success role where I can support onboarding, scheduling, and consultative customer communication, strengthen client relationships through the full client lifecycle, and help improve retention and satisfaction in a fast-paced environment.

I’m a detail-oriented client success and administrative professional who supports veterinary clients through onboarding, scheduling coordination, consultative communication, and relationship management. I help clients make confident service decisions while improving engagement and adherence to structured programs—especially in fast-paced, high-volume environments.

In a high-volume veterinary rehabilitation setting, I managed client onboarding, intake, and scheduling to keep the customer experience smooth and organized. I maintained detailed client records (intake forms, waivers, behavioral assessments, and progress documentation) with a strong focus on accuracy and confidentiality, and I supported billing and payment processing while keeping clients informed and supported.

I also bring a strong client-facing foundation from front desk and volunteer leadership work, where I served as a primary point of contact for high-volume inquiries and ensured timely, professional responses. I supported onboarding and application processing by guiding individuals through required documentation, coordinated scheduling and placement based on needs, and strengthened internal/external communication to support retention, satisfaction, and trust across the client lifecycle.

Experience

Work history, roles, and key accomplishments

Volunteer Supervisor / Front Desk

The Simon Foundation

Feb 2026 - Apr 2026 (2 months)

Managed high-volume front desk operations, volunteer onboarding, application processing, scheduling coordination, and records management in an animal welfare setting. Served as primary client/visitor contact, resolving inquiries, supporting marketing outreach, and ensuring accuracy, confidentiality, and efficient workflow coordination in a fast-paced environment.

Volunteer Management Front Desk Operations Client Onboarding Scheduling coordination Document Processing Customer Service Relationship Management Data Entry Client Relationship Management Conflict Resolution Administrative Operations

Administrative Support

Northborough Canine Rehabilitation & Fitness Center

Sep 2025 - Feb 2026 (5 months)

Led client onboarding, intake, scheduling, and consultative client communication in a veterinary rehabilitation environment. Supported canine behavior training, obedience reinforcement, and structured rehabilitation sessions. Managed records, behavioral assessments, billing, and cross-functional coordination while ensuring client education, compliance, and service continuity.

Client Onboarding Consultative Approach Scheduling coordination Records & Information Management Confidentiality Compliance Client Education Billing Systems Billing and Invoicing Administrative Support Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

University of Massachusetts Amherst

Coursework, Political Science and Psychology

2024 - 2026

Grade: 3.5

Activities and societies: Pi Sigma Alpha (National Political Science Honor Society), Model United Nations and Tennis Club

Coursework in Political Science and Psychology with focus on human behavior, communication, decision-making, and social systems. Developed strong analytical thinking, research skills, and understanding of behavioral patterns applicable to client relations and training environments.

Gonzaga University

Coursework, Business Administration

2021 - 2022

Grade: 3.2

Activities and societies: Coursework in Business Administration emphasizing organizational operations, professional communication, and foundational business systems. Built skills in structured problem-solving, teamwork, and workplace efficiency applicable to administrative and client-facing roles.

Completed coursework in Business Administration at Gonzaga University from Aug 2021 to Dec 2022.