Jenna McBride
@jennamcbride
I coordinate front-desk operations, scheduling, training, and client service across busy customer-facing environments.
United StatesWhat I'm looking for
At Oak Hills Veterinary & Salem Cat Clinic, I manage front-desk operations, appointments, client communications, patient records, inventory, and reporting while coordinating timely patient flow with veterinarians and technicians. I also developed a new-employee training program that reduced onboarding time by 75%.
Across veterinary, automotive rental, fitness, hospitality, and retail environments, I've supported customers, trained staff, improved operational protocols, coordinated events, and kept detailed records under time constraints. I bring 13+ years of customer service and front-desk experience to organized, welcoming office operations.
Experience
Work history, roles, and key accomplishments
Lead Receptionist
Oak Hills Veterinary & Salem Cat Clinic
Jan 2022 - Present (4 years 8 months)
Managed front desk operations, greeting clients professionally and maintaining a welcoming environment. Performed appointment scheduling, phone and email communication, and SMS management to ensure efficient client interactions.
Education
Degrees, certifications, and relevant coursework
Jenna hasn't added their education
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Location
United StatesAuthorized to work in
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