Open to opportunities

Kathleen Bennett

@kathleenbennett

Message

I coordinate customer service, operations, schedules, records, and complex programs across diverse environments.

United States

Message

What I'm looking for

I'm seeking a challenging coordinator role in customer service where I can plan, schedule, coordinate complex services, improve processes, and support clients and teams with strong follow-through.

I've coordinated customer service, scheduling, records, and operations across animal care, healthcare, nonprofit, and technical environments. I bring more than 15 years of experience improving workflows while supporting clients, vendors, volunteers, and colleagues.

At Parkside Animal Health Center, I manage front-office service, appointment scheduling, record updates, client education, and veterinary assistance, including sample collection and post-operative monitoring.

At Marion Downs Center, I coordinated hearing conservation program trailers and technicians, managed appointments and client communications, and maintained data across Salesforce, ACT, CounselEar, FileMaker, and Outlook. I also created Excel trackers for finance, shipping, and scheduling that improved data quality, efficiency, and accuracy.

Previously, I advanced through animal care, foster care, animal movement, and operations coordination roles at Humane Colorado and MISSION: WOLF. I've trained more than 100 volunteers and employees, updated operating procedures, coordinated events and tours, maintained compliance records, and supported safe, effective operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Parkside Animal Health Center

Dec 2023 - Present (2 years 9 months)

Responsible for front office duties, scheduling appointments, updating records, and educating clients on basic veterinary care. Performed blood draws, vaccinations, sample collection, and post-op monitoring.

Scheduling Customer Service Veterinary Care Record keeping Multitasking

Hearing Program Coordinator

Marion Downs Center

Mar 2022 - Dec 2023 (1 year 9 months)

Coordinated off-site hearing conservation programs, managed client appointments, and entered critical data into various applications. Created and maintained Excel spreadsheets to improve data quality and efficiency.

Salesforce ACT Counsel Ear FileMaker Outlook Benson Excel Scheduling Data Entry Invoicing ACH

Staff Member

Humane Colorado

Jan 2013 - Mar 2022 (9 years 2 months)

Promoted through multiple roles including Animal Care, Foster Care Coordinator, and Animal Movement Coordinator. Trained over 100 volunteers and employees, and analyzed and updated standard operating procedures.

Animal Care Foster Care Coordination Training SOPs Database Management

Operations Coordinator

MISSION: WOLF

Jan 2002 - Dec 2012 (10 years 11 months)

Administered daily care for a population of 40+ wolves and wolf-canine hybrids, conducted behavioral and health evaluations, and coordinated facility tours and educational events. Recruited, trained, and scheduled up to 20+ volunteers.

Animal Care Behavioral Evaluation Volunteer Management Event Coordination

Technician 2

Level 3 Communications

Jan 2004 - Dec 2006 (2 years 11 months)

Installed, maintained, tested, and troubleshot transmission, switching, and IP equipment. Managed logistics and asset management as Inventory Control Coordinator, and worked with utility companies on outside fiber repair.