Samantha Beck
@samanthabeck
I lead customer care teams, streamline SAP workflows, and coordinate complex customer operations.
CanadaWhat I'm looking for
At Patterson Dental, I lead a customer service team supporting dental practices, sales teams, and clinical partners. I focus on strong relationships, solution-focused experiences, and helping customers feel confident and supported.
As an SAP super user, I train colleagues, troubleshoot challenges, and improve workflows so teams can work more efficiently and customers receive faster, clearer support. I enjoy bridging the gap between people and processes through approachable communication, product knowledge, and cross-functional collaboration.
Previously, I coordinated procurement and delivery of dental capital equipment at Patterson Dental, from order placement through installation. I managed purchase orders, equipment logistics, installation schedules, and supply or delivery issues while aligning vendors, sales representatives, service teams, and dental practices.
With more than 10 years of experience supporting customers, teams, and business operations, I bring organization, practical problem-solving, and thoughtful stakeholder coordination to change, growth, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Lead | Dental Industry
I lead a customer service team supporting dental practices, sales teams, and clinical partners, with a focus on building strong relationships and creating positive, solution-focused experiences. My role centers on helping customers feel confident and supported — whether that’s resolving complex issues, coordinating with internal teams, or making sure the de
Coordinated procurement and delivery of dental capital equipment, working closely with vendors, sales representatives, service teams, and dental practices to ensure smooth project execution from order placement through installation. Focused on clear communication, timeline management, and proactive problem-solving to support both customer satisfaction and sales success.
Managed purchase orders, t
Education
Degrees, certifications, and relevant coursework
Samantha hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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