Holli Greer
@holligreer
Customer Service & Team Lead focused on donor support, training, and reliable systems.
CanadaWhat I'm looking for
I’m a customer service professional and team lead who thrives on being a reliable resource—handling incoming donor inquiries, updating donor records, and ensuring every interaction is accurate and respectful.
Most recently, I trained agents, reviewed daily call logs and calibration calls, and supported call quality through coaching and practical training documents. I also investigated donor complaints and managed dedicated team hours on a daily and monthly basis.
Earlier in my career, I delivered customer service and light technical support across multiple roles, including warranty information and warranty claims processing. I handled inquiries from consumers, dealers, and stores, provided admin support when needed, and supported payments and customer account creation/updates.
I also bring front-desk leadership experience from working as a Front Desk Supervisor, managing reservations, scheduling, staff training, and coordination with housekeeping and maintenance. I’m bilingual (English/French) and comfortable working in systems like Zendesk and Blackbaud tools (Raiser's Edge, Luminate Online), with strong MS Office and reconciliation skills.
Experience
Work history, roles, and key accomplishments
Customer Service Agent Team Lead
Contact Centre Corp.
Jun 2022 - Jan 2025 (2 years 7 months)
Answered donor and prospective donor inquiries, processed donations, and maintained donor records in the dedicated workflow. Trained agents, reviewed daily call logs, evaluated call quality, and coached team members; also investigated donor complaints and processed donor emails.
Customer Service/Tech Support
Gardner Canada (DixieSales)
Jan 2021 - May 2022 (1 year 4 months)
Provided customer service and light tech support to consumers, dealers, and stores, including general product information, warranty information, and part sales. Processed warranty claims, answered customer emails, and supported administrative requests as needed.
Customer Service/Tech Support
Alpine Access Canada
Jun 2019 - Dec 2020 (1 year 6 months)
Answered inquiries from consumers, and supported some retailers and stores with general information and light tech support. Processed payments and updated or created customer accounts while supporting customer questions by email.
Customer Service/Tech Support
Gardner Canada (DixieSales)
Aug 2008 - Feb 2019 (10 years 6 months)
Handled customer inquiries from consumers, dealers, and stores, providing general information, light tech support, warranty information, and part sales. Processed warranty claims, responded to emails, provided administrative support, and beta tested the WAH system.
Front Desk Supervisor
Coliseum Inn
Jan 2005 - Jan 2008 (3 years)
Processed guest reservations and schedules, including hiring or training front desk staff. Coordinated communication between guests, housekeeping, and maintenance staff, and provided backup support for kitchen, dining room, and lounge operations.
Education
Degrees, certifications, and relevant coursework
Worklinks III (DECSA)
Worklinks III, Computer Skills
Completed Worklinks III (DECSA) to update computer skills.
NBCC Woodstock
Communication Arts I, Radio Broadcasting & Print Journalism
Completed Communication Arts I at NBCC Woodstock focused on radio broadcasting and print journalism.
Availability
Location
CanadaAuthorized to work in
Job categories
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