Open to opportunities

Denise M

@denisem1

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Customer Support Agent with 7+ years of experience resolving client issues through live chat, email, and phone.

Canada

Message

What I'm looking for

I’m looking for a remote-friendly role where I can handle high-volume customer inquiries, troubleshoot and resolve issues end-to-end, and keep accurate CRM records—using clear communication, de-escalation, and strong time management to support customer satisfaction.

I’m a customer-focused support professional with 7+ years of experience resolving client, tenant, and vendor inquiries across phone, email, and in-person channels. I manage high inquiry volumes while troubleshooting issues, tracking cases through resolution, and maintaining accurate records in CRM and scheduling systems.

I’m known for clear written and verbal communication, patience under pressure, and strong time management—especially when working independently in a remote setting. From acting as a primary point of contact to coordinating service requests end-to-end, I keep customers informed with accurate documentation, de-escalation, and follow-through, and I proactively look for recurring issue and workflow improvements.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Custom Fire

Jan 2023 - Jul 2025 (2 years 6 months)

Acted as the primary point of contact for clients, vendors, and internal teams, responding to high-volume phone and email inquiries and resolving issues to maintain customer satisfaction. Managed and tracked service requests and appointments through resolution, maintained case documentation, and logged account/invoice/payment information in company systems.

Customer Service Live Chat Case Management CRM Systems Scheduling Appointment Coordination Data Entry Reporting Active Listening De escalation Microsoft Teams Google Workspace Calendly Yardi

Project Coordinator

Peak Installations

Jun 2018 - Dec 2021 (3 years 6 months)

Served as a key liaison between customers and field teams, responding to inquiries about service requests, contracts, and scheduling via phone and email. Coordinated with vendors, contractors, and internal staff to resolve service and scheduling issues and maintained accurate electronic records, documentation, and invoice/payment information.

Customer Service Case Management Scheduling CRM Systems Data Entry Contractor Documentation Active Listening De escalation Reporting

Sales Associate

Mark's

Jan 2014 - May 2017 (3 years 4 months)

Provided attentive in-person customer service by helping customers with product selection, questions, and issue resolution. Maintained accurate transaction and inventory records, collaborated with team members during high-traffic periods, and ensured compliance with company policies.

Customer Service Issue Resolution Active Listening Transaction recording Inventory Compliance Collaboration

Property Administrator

Larlyn Property Management

Jan 2011 - Dec 2013 (2 years 11 months)

Provided front-line support for tenants, property owners, board members, and contractors by responding to inquiries and resolving concerns professionally and on time. Coordinated and tracked maintenance and service requests end-to-end, maintained tenant and lease documentation, and prepared tenant notices and written communications while supporting vendor quotations and billing/payment documentati

Customer Service Issue Resolution Active Listening De escalation Case Management Scheduling Document Management Written Communication

Shift Manager

McDonald's Canada

Feb 2009 - Oct 2010 (1 year 8 months)

Resolved customer concerns on the spot while supervising daily operations in a fast-paced, high-volume environment. Coordinated staff scheduling, led a team to meet service-speed and quality standards, and supported operational reporting and process improvement ideas.

Customer Service Team Leadership Staff Scheduling Service standards Operational Reporting Process Improvement