Open to opportunities

Jayme McDonald

@jaymemcdonald

Message

Detail-oriented Client and Customer Success Specialist with 10+ years experience.

Canada

Message

What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and allows me to enhance client relationships.

I am a dedicated Client and Customer Success Specialist with over a decade of experience in managing administrative and operational processes across diverse environments. My expertise lies in streamlining communication between stakeholders, optimizing CRM systems, and enhancing operational efficiency. I thrive in fast-paced settings, adeptly juggling multiple priorities while ensuring high-quality results.

Throughout my career, I have successfully coordinated cross-functional communication, developed training protocols, and improved onboarding processes. My roles have included Customer Success Specialist at Machool Technologies, where I addressed client logistics and service issues, and Payment Administrator at Quadient, where I facilitated stakeholder communication and contributed to CRM improvements. I am passionate about leveraging my skills to foster strong client relationships and drive organizational success.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

Machool Technologies Ltd

Jan 2023 - Present (2 years 6 months)

Coordinated cross-functional communication to address client logistics and service issues. Developed training documents and success protocols, improving onboarding efficiency.

Cross Functional Communication Onboarding KPI Tracking

Payment Administrator

Quadient / Beanworks

Jan 2021 - Present (4 years 6 months)

Conducted QA on client applications and facilitated communication between stakeholders. Contributed to CRM blueprinting and improved process efficiency through system audits.

Quality Assurance CRM Process Improvement

Executive Assistant

Double

Jan 2019 - Present (6 years 6 months)

Supported C-suite with calendar management, travel, and task delegation. Acted as key point of contact between clients and stakeholders across various platforms.

Calendar Management Travel Coordination Task Delegation Client Communication

Project Coordinator/Executive Assistant

Canderel

Jan 2017 - Present (8 years 6 months)

Reported directly to VP on high-value construction development timelines. Managed vendor communications, travel itineraries, and meeting logistics.

Project Coordination Vendor Management Logistics Meeting Coordination

Office Coordinator/Executive Assistant

IATS Payments

Jan 2017 - Present (8 years 6 months)

Provided direct executive support to the President and senior leadership. Handled expense reports, event planning, and client correspondence.

Executive Support Expense Reporting Event Planning Administrative Support

Claims Support Assistant

ICBC

Jan 2016 - Present (9 years 6 months)

Supported claims adjusters with documentation and customer service duties. Maintained organized, efficient document processing and front-desk support.

Documentation Customer Service Document Processing