At Rogers Business, I respond to customer inquiries and investigate concerns, resolving an average of 50+ inquiries per day while maintaining high customer satisfaction ratings. I also streamlined documentation and follow-up processes to reduce inquiry response times.
At Shaw Business, I communicated complex policies and technical information clearly, prepared customer correspondence, and researched issues to support decision-making. I also analyzed complaint trends and recommended process improvements.
At Charter Technology Solutions, I managed customer inquiries, supported consistent compliance with service-level agreements, and trained new team members. Earlier, as Project Coordinator at Huawei, I supported turnkey telecommunications site projects, including subcontractor compliance, field-team scheduling, and progress reporting.
