Olubunmi Sadare
@olubunmisadare
Results-driven Customer Service and Customer Success Manager.
What I'm looking for
I am a results-driven Customer Service and Customer Success Manager with over 10 years of experience in optimizing customer experiences and driving business growth. My proven track record includes managing high-performing teams, resolving complex issues, and developing effective strategies to enhance customer satisfaction. I am skilled in client relationship management, operations management, and project leadership, and I leverage technology and data-driven insights to improve service delivery and client retention.
Currently, I serve as the Customer Experience Manager at SPACESBYBEME, where I have successfully managed and developed teams to deliver customer experience initiatives. My efforts have resulted in a 20% increase in customer satisfaction through the application of human-centered design principles. I am passionate about helping clients achieve their goals and ensuring a seamless customer journey, which I believe is crucial for long-term business success.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
SPACESBYBEME
Jan 2018 - Present (7 years 4 months)
Managed and developed high-performing teams to deliver customer experience initiatives, resulting in a 20% increase in customer satisfaction. Collaborated with business units to enhance services and products while applying human-centered design principles.
Customer Service Manager
TETRA PAK WEST AFRICA
Jul 2013 - Jul 2018 (5 years)
Oversaw customer service operations, managed social media content, and improved customer satisfaction levels. Analyzed usage data to enhance online engagement and resolved customer inquiries promptly.
Customer Service Representative
TETRA PAK WEST AFRICA
May 2009 - May 2013 (4 years)
Managed customer orders from initiation to delivery, ensuring accurate sales trend analysis and effective communication with internal teams. Implemented processes that significantly improved order fulfillment lead times.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Microbiology
Certificate, User Experience Design
Completed a UX Design certificate program focusing on user experience principles and design methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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