SASama Liyakat Ali
@samaliyakatali
Detail-oriented customer service specialist with a passion for interaction.
United Arab EmiratesWhat I'm looking for
I am a dedicated Customer Service Specialist with a BA(Hons) in Management, majoring in International Business. My educational background has equipped me with a strong foundation in business principles, while my experience in customer service has honed my ability to manage customer queries effectively. I am organized and detail-oriented, always striving to ensure customer satisfaction.
In my recent role as a Customer Service Representative at Daraz.pk, I managed multiple customer queries regarding order delivery times and maintained a 99% satisfaction score. My ability to multitask and respond to customer needs promptly has been key to my success. I am passionate about interacting with people and believe that my skills can significantly contribute to your company's success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Daraz.pk
Nov 2022 - Dec 2023 (1 year 1 month)
Managed customer queries regarding order delivery times, ensuring timely service by providing approximate delivery times. Maintained 8 Daraz stores, applying multitasking to reply to customer queries within 10 minutes. Addressed and fixed customer issues and concerns patiently, demonstrating experience in maintaining a 99% satisfaction score.
Administrator
Rolla Academy
Oct 2021 - Jul 2022 (9 months)
Interacted directly with customers to understand their needs and behavior, enhancing multitasking skills. Managed daily finances by checking accounts at the end of the day.
Holiday Guide
Anwar Shimla Tours
Oct 2020 - Feb 2021 (4 months)
Assisted customers who were hesitating, responding properly to queries and remaining attentive to their needs. Maintained calmness and patience when dealing with customer queries and handling rejections.
Education
Degrees, certifications, and relevant coursework
LULiverpool John Moores University
BA (Hons) with Management, International Business
2021 - 2024
Sharjah Indian School
High School, General Studies
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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