Shaikh Adnan Ahmed
@shaikhadnanahmed
Customer service professional delivering technical and transactional support with empathy and efficiency.
United Arab EmiratesWhat I'm looking for
I am a certified customer service professional with over five years' experience delivering high-quality support across inbound calls, chats, and emails. I have consistently met performance targets—first-call resolution, quality assurance, and customer feedback—while providing technical troubleshooting and transactional assistance for major clients.
I combine strong communication, empathy, and process adherence to resolve issues for customers and partners, coordinating effectively with cross-functional teams. My background includes support for banking/KYC processes, e-commerce sellers, delivery operations, and device/software troubleshooting, which enables me to adapt quickly and maintain high satisfaction scores.
Experience
Work history, roles, and key accomplishments
Provided inbound technical support for hardware, software and iOS issues, achieving first-call resolution and meeting quality and customer satisfaction targets while maintaining service standards.
Handled inbound banking, KYC and transaction queries in compliance with RBI and partner bank policies, ensuring secure, accurate resolutions and coordination with Federal Bank and internal teams.
Customer Service Representative
Dunzo Digital Pvt Ltd
Mar 2022 - Aug 2023 (1 year 5 months)
Managed customer queries via email and chat for delivery and order issues, coordinating with delivery and operations teams to resolve escalations and improve satisfaction.
Supported Flipkart sellers via calls and emails to resolve order, payment and listing issues, maintaining high satisfaction and first-contact resolution while collaborating with internal teams.
Education
Degrees, certifications, and relevant coursework
Global Virtual Academy for Peace and Education
Bachelor of Business Administration, Business Administration
2022 - 2025
Pursued a Bachelor of Business Administration from June 2022 to May 2025 focusing on business fundamentals and management principles.
Pre-University Course (PUC)
Pre-University Course, Commerce
2018 - 2020
Completed a two-year Pre-University Course in Commerce preparing for undergraduate business studies.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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