SHAHAB UDDIN IQBAL

I am a customer service expert with over 5 years of experience in building customer loyalty and achieving success in high-pressure situations. Throughout my career, I have consistently exceeded customer satisfaction goals, improved processes, and mentored junior team members. I am known for my ability to calmly and creatively handle complex issues, always exceeding service standards. I am a strong communicator across all channels, able to build trust and lasting relationships. I am passionate about exceeding expectations and fostering a thriving team environment.

In my current role as a Customer Service Representative at Ogram, I provide prompt and accurate assistance to clients across various channels. I effectively identify and deliver the most relevant information clients need regarding our products or services. I actively listen to client concerns, diagnose issues, and work towards solutions that meet their specific needs. I utilize critical thinking and strong analytical skills to identify root causes of problems and develop effective solutions. I am a clear and concise communicator, able to explain complex information in a way that is easy to understand. I also contribute to data collection and reporting efforts to provide valuable insights into customer trends and needs.

Prior to my current role, I thrived in a global trading environment at Royal Citadel Marketing Management LLC, delivering exceptional customer service for investors. I exceeded sales targets by 15% through active listening and clear communication. I boosted client satisfaction to 90% by building trust and addressing concerns. I also increased new clients by 20% through successful outreach campaigns. At Skytech Solutions Limited, I thrived in a fast-paced call center environment, building strong relationships with clients and achieving a 92% satisfaction rate. I increased repeat business by 15% and reduced call handling time by 10% through efficiency improvements. I also contributed to company growth by spearheading outbound initiatives, generating a 20% boost in project enrollment and a 5% expansion of the client base. I have mastered the art of active listening, empathy, and problem-solving to ensure client satisfaction and build trust.