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@kimflor
Reliable customer service representative with extensive sales experience.
With over five years of experience in customer service and account management, I have built a reputation as a reliable and effective representative. My journey began at Lainey’s Global, where I honed my skills in handling customer complaints and providing solutions that guarantee positive outcomes. This foundation paved the way for my role at DAMAC Properties, where I significantly improved customer satisfaction scores by promptly addressing inquiries and enhancing on-hold wait times.
Currently, I serve as a Customer Service Representative at T3 Aviation Academy, where I leverage my exceptional communication and relationship-building skills to increase client retention. My ability to manage high-volume customer queries and improve average call times has not only enhanced department efficiency but also contributed to the overall success of the organization. I am passionate about building productive relationships and resolving complex issues, and I am eager to bring my skills to a dynamic team focused on achieving strategic goals.
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Work history, roles, and key accomplishments
T3 Aviation Academy
Dec 2022 - Present (2 years 11 months)
As a Customer Service Representative at T3 Aviation Academy, I built strong rapport with customers, maintained high levels of customer satisfaction, and managed high-volume inquiries. I utilized exceptional organization and time management skills to improve department efficiency and de-escalated disputes to ensure customer loyalty.
DAMAC Properties
Aug 2019 - Jul 2022 (2 years 11 months)
In my role at DAMAC Properties, I handled customer complaints and provided effective solutions to ensure positive outcomes. I improved customer satisfaction scores by promptly answering calls and maintaining excellent relationships with clients.
Lainey's Global, FZE
Sep 2017 - Jun 2022 (4 years 9 months)
As a Customer Service Assistant at Lainey's Global, I managed customer inquiries across multiple channels, enhancing customer satisfaction. I maintained clean sales floors and organized merchandise to create appealing displays, while also building rapport with customers.
Degrees, certifications, and relevant coursework
Diploma, General Office Secretary
2013 - 2024
Certificate, Internal Auditing
2023 - 2023
Certified Internal Auditor Part 1/2.
Bachelor of Arts, English/French (Combined Honors)
2008 - 2012
Software and tools used professionally
You can contact Kim and 90k+ other talented remote workers on Himalayas.
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