Open to opportunities

Sheila Nimmo

@sheilanimmo

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Customer-focused service professional experienced in airport operations and passenger care.

United Arab Emirates

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What I'm looking for

I am looking for a role in a multicultural team where I can deliver exceptional customer experiences, maintain safety standards, and grow in airport or service operations.

I am a dedicated, outgoing customer service professional with a strong background in service delivery and safety, currently working in airport operations in Dubai. I consistently provide friendly, efficient service while adhering to safety and security standards and supporting multicultural teams.

My experience spans customer-facing roles in aviation, retail sales, and sales administration, where I improved productivity through organized processes, strong communication, and effective teamwork. I completed a BSc in Supply Chain Management and have internship experience in inventory management and supplier relations.

I bring a safety-conscious attitude, flexibility, and empathy to every role, and I am committed to creating positive passenger experiences and reliable service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Dnata

Mar 2023 - Present (2 years 6 months)

Deliver friendly, efficient airport customer service while adhering to safety and security standards and supporting the operations team to create positive passenger experiences.

Customer Service Safety Procedures Teamwork Communication Problem Solving Time Management

Sales Administrative Assistant

Menengai Oil Refineries Limited

May 2022 - Mar 2023 (10 months)

Provided administrative support to the sales manager and team, implementing organized filing and communication processes that improved productivity and supported revenue targets.

Sales Support Administrative Management Communication Coordination Customer Relations Office Administration

Sales Representative

FarmFresh Dairy and Store

Oct 2020 - May 2022 (1 year 7 months)

Assisted customers with product selection using active listening, built strong customer relationships, and adapted solutions to meet and exceed customer expectations.

Retail Sales Customer Engagement Active Listening Relationship Building Sales Target Achievement

Supply Chain Intern

Unga Farm Care (EA) Limited

May 2019 - Aug 2019 (3 months)

Managed inventory and supported supplier and customer communications to meet product demands, participated in safety and SHE activities to improve workplace processes.

Inventory Management Communication Teamwork Process Improvement

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Supply Chain Management

2015 - 2018

Activities and societies: Participated in Safety, Health & Environment (SHE) activities during internship and coursework-related supply chain projects.

Completed a Bachelor of Science in Supply Chain Management, focusing on inventory, supplier relations, and supply chain processes from 09/2015 to 11/2018.